Katie Restrepo
Fair Lawn
Summary
Experienced and highly dependable hospital security professional with a strong background in both dispatch operations and security leadership. I have the ability to manage emergency communications, coordinate rapid response to incidents, and maintain a safe environment for patients, staff, and visitors. Skilled in de-escalation and team supervision. Committed to professionalism, confidentiality, and safety-focused service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Hospital Dispatcher
Valley Hospital
Paramus
04.2024 - Current
- Dispatched hospital security officers to incidents, alarms, and emergencies, using radio and communication systems.
- Served as the primary communication link between hospital departments and security teams to ensure the safety of staff and visitors.
- Logged incident details, officer activity, and reports.
- Prioritized calls for service based on urgency, staff safety, and all hospital protocols.
Security Officer
Valley Hospital
Paramus
09.2023 - Current
- Responded to emergency situations promptly and efficiently following established protocols.
- Assisted in maintaining order during patient transfers and throughout hospital events.
- Documented incidents accurately in daily reports for review by management teams.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Trained and mentored new and existing officers as a shift-lead security officer.
Restaurant Server
Eonsgreek
Paramus
01.2019 - 09.2021
- Provided great service and attention to customers when face-to-face or through phone conversations.
- Completed daily tasks to keep areas clean and neat.
- Trained new employees in cash register and customer service as a shift lead.
- Helped customers find specific products, answered questions, and offered advice.
Education
High School Diploma -
Bergen Community College
Paramus, NJSkills
- Emergency response
- Communication systems
- Incident documentation
- Call handling
- Radio communication
- Verbal and written communication
- Monitoring field personnel
- De-escalation techniques
Certification
- 9-1-1 Emergency Communications Officer (NECI)
- Emergency Medical Dispatch (EMD)
- Security Officer Registration Act (SORA)
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Hospital Dispatcher
Valley Hospital
04.2024 - Current
Security Officer
Valley Hospital
09.2023 - Current
Restaurant Server
Eonsgreek
01.2019 - 09.2021
High School Diploma -
Bergen Community College
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