Katie Rezac
Great Mills,MD
Summary
Reliable business professional with experience in business management, accounting, human resources, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Business Team Lead
Pax Dental
03.2023 - Current
- Analyzed existing processes to identify opportunities for optimization, recommending changes that led to significant cost savings and improved performance.
- Contributed to business process improvements by analyzing performance metrics and recommending changes where necessary.
- Delegated responsibilities effectively, ensuring that each team member had clear expectations and understood their roles in achieving overall objectives.
- Collaborated with other teams across the organization to ensure alignment on shared objectives and seamless coordination of efforts.
- Identified areas for improvement within the team and implemented targeted training programs, boosting overall skills and capabilities.
- Maximized revenue opportunities by identifying potential upsells or cross-sells during interactions with clients or stakeholders.
- Reduced operational costs through effective resource allocation and budget management.
- Maintained database systems to track and analyze operational data.
Administrative Front Office Manager
Patuxent Orthodontics
03.2021 - 03.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Financial Coordinator
Coastline Orthodontics
09.2018 - 03.2021
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Explained insurance benefits, fees and procedures to patients.
- Submitted claims to insurance companies on same day as patient treatment.
- Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
- Increased departmental efficiency, implementing standardized procedures for all financial coordinator tasks.
- Streamlined month-end closing procedures, reducing time spent on reconciliations and adjustments.
- Developed comprehensive financial reports for senior management, providing actionable insights on company performance.
- Conducted regular variance analyses between actual expenditures and budget projections, identifying areas for improvement or cost savings.
Front Office Manager/Financial Coordinator
Blue Wave Orthodontics
08.2016 - 08.2018
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Completed journal entries, reconciliations, and account analysis to prepare quarterly financial documents and general account management.
- Explained insurance benefits, fees and procedures to patients.
- Contacted insurance carriers to discuss policies and individual patient benefits.
- Managed accounts payable and receivable functions, ensuring timely payments and accurate recordkeeping.
- Maintained a high level of confidentiality when handling sensitive financial information and employee records.
- Oversaw invoicing processes, ensuring prompt billing of clients/vendors while minimizing errors in calculations or account entries.
Office Manager/Patient Coordinator
Cedar West Family Dentistry
03.2013 - 08.2016
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Administrative Assistant
Family Health Medical Clinic/Northfield Hospital
06.2008 - 03.2013
- Responsible to create an outstanding first and final impression of the clinic for patients, visitors, and staff, and perform various clerical duties to ensure accurate and timely patient care, which include but are not limited to answering phones, appointment scheduling, insurance verification, chart preparation, mail/message distribution, and assure that waiting area appears near and orderly throughout the day
- Provide age specific and developmentally appropriate care for pediatric, adolescent, adult, and geriatric patients
- Assist RN/Physician with patient cares and needs
- Record patient medical history, vital statistics, and test results in medical records
- Work as part of a team to execute proper care and safety of all patients.
Education
BBA - Business Administration And Management
University of Maryland Global Campus
College Park05.2025
Associate of Science -
St. Kate’s University
St. Paul, MN01.2008
High School Diploma -
Northfield High School
Northfield, MN06.2006
Skills
- Operations Management
- Coaching and Mentoring
- Business Development
- Analytical Skills
- Process Analysis
- Audit reporting
- Quantitative skills
- Process Improvement
- Data Analysis
- Written Communication
- Task Prioritization
- Team Collaboration
Certification
- CPR Certified
- Basic Life Support Certified
- Eligible for Security Clearance
Timeline
Business Team Lead
Pax Dental
03.2023 - Current
Administrative Front Office Manager
Patuxent Orthodontics
03.2021 - 03.2023
Financial Coordinator
Coastline Orthodontics
09.2018 - 03.2021
Front Office Manager/Financial Coordinator
Blue Wave Orthodontics
08.2016 - 08.2018
Office Manager/Patient Coordinator
Cedar West Family Dentistry
03.2013 - 08.2016
Administrative Assistant
Family Health Medical Clinic/Northfield Hospital
06.2008 - 03.2013
BBA - Business Administration And Management
University of Maryland Global Campus
Associate of Science -
St. Kate’s University
High School Diploma -
Northfield High School
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