Katie Richardson
South Beloit,IL
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Owner
Jim Shell Rockton LLC
12.2022 - Current
- Managed payroll, daily deposits, and cost controls.
- Supervised daily bar operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized product offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
- Recruited, hired, and trained talented staff to fill vacancies.
- Planned and executed strategies to increase customer loyalty and retention.
- Identified team weak points and implemented corrective actions to resolve concerns.
Owner
Lund Properties LLC
05.2020 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Generated revenues yearly and effectively capitalized on industry growth.
Corporate Retail Store Manager
Cricket Wireless
06.2012 - 03.2020
- Directs the daily operation of a retail store. Responsibilities include: supervising store employees, coaching, goal setting, developing employees to succeed, hiring, termination, discipline, staffing, and scheduling of employees
- Leading daily huddles to ensure daily, weekly, and monthly KPI goals will meet or exceed expectations. Conducting individual daily discussions cultivating behaviors aligned with company standards while focusing on maximizing sales performance and profitability.
- Establishing a realistic timeline for advocates to execute their individual plan for success based on data collected and sales forecasting.
- Analyzes data, accounting, and reporting associated with cash, inventory, and sales trends.
- Evaluates external variables and trends month to month in order to drive sales and execute on established goals for sales and revenue
- Secures business relationships and coordinates all grassroots marketing endeavors while producing measurable growth.
- Meets and exceeds market expectations for revenue and growth of KPI metrics.
- Consistently delivers 100% on Retail Store Audits and NPS scores.
- Fosters an environment of open communication, healthy competition, camaraderie, and dedication to excellence.
Corporate Assistant Store Manager
Cricket Wireless
02.2009 - 06.2012
- Responsible for training and supervision of Retail Sales Representatives.
- Maintained daily paperwork and transactions keeping the store in compliance with company expectations.
- Ensured the store was aligned with company standards for customer service. Maintained phone pricing, maximized accessory sales, monitored inventory status, and the operation of back office and front office systems.
- Assisted in recruiting, interviewing, hiring, training, and development of new employees.
- Coordinated customer service and selling in the store. Daily presence working on the sales floor handling cash and ensuring customers are promptly greeted and get the best possible customer experience.
- Quickly learn and retain new information to apply and use for cross training
Store Manager
Blackhawk Communications
07.2008 - 02.2009
- Supervised and advised retail sales associates in a business environment, coaching them to meet specific KPI metrics and goals within a set timeframe, while ensuring the best possible customer experience.
- Accounts payable and accounts receivable, maintained employee work schedules and payroll, coordinated advertising, purchasing, invoicing, handled contracts and payments, managed deposits of funds from multiple locations, and enhanced filing system. I was the contact for all government contracts. My responsibilities included sourcing insurance benefits for my employees and writing employee reviews and reprimands. I also purchased office supplies for multiple locations.
- Worked directly with customers to resolve customer service issues and repairing cellular phones.
- Analyzed bills for customers and found plans to better suit their needs.
- Completed a management seminar hosted by National Seminars.
Education
University of Wisconsin-Stevens Point
01.2003
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Rock Valley College
01.2006
Skills
- Team leadership experience
- Business strategy development
- Staff skill enhancement
- Service excellence
- Operational efficiency management
- Revenue generation
- Strong organizational skills
- Skilled in prioritizing concurrent responsibilities
- Fraud mitigation techniques
- Problem-solving aptitude
- Responsive to new challenges
- Forecasting
- Data-driven decision making
Software knowledge
- Expert with Microsoft Windows, Google Android and Apple OS
- Expert with Microsoft Office Suite
Certification
- Certified in Kitchen Management
Timeline
Owner
Jim Shell Rockton LLC
12.2022 - Current
Owner
Lund Properties LLC
05.2020 - Current
Corporate Retail Store Manager
Cricket Wireless
06.2012 - 03.2020
Corporate Assistant Store Manager
Cricket Wireless
02.2009 - 06.2012
Store Manager
Blackhawk Communications
07.2008 - 02.2009
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Rock Valley College
University of Wisconsin-Stevens Point
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