Katherine Dye
North Chili
Summary
Full stack engineer turned cloud infrastructure specialist with deep experience across the software development lifecycle (SDLC), from requirements gathering to secure deployment and long-term support. Skilled in delivering applications across AWS and Azure environments using CI/CD pipelines, targeting LAMP and Node.js stacks on Linux-based systems. Known for designing automation and infrastructure that scale, including cloud-native solutions for endpoint management, virtual desktop delivery, and secure data replication. Experienced in building security-conscious systems with compliance-aware policies, integrating application and identity access controls across hybrid cloud platforms.
Overview
9
9
years of professional experience
Work History
Cloud Engineer
Rochester Midland Corporation
03.2024 - Current
- Reduced endpoint deployment and configuration time by 70% by creating a streamlined Windows Autopilot & Intune pipeline. Deployed zero-touch app installations, enforced security and compliance policies, and optimized user experience through SSO configuration.
- Migrated on-premises infrastructure to a modern, scalable cloud environment reducing hardware overhead by 50% and resolving performance bottlenecks decreasing application load times by 30%. Replaced legacy RDS with a full AVD stack to enable more flexible and reliable remote work.
- Implemented security incident response policies to improve endpoint threat response times, consistently achieving full isolation within 40 minutes of alert. Leveraged Entra Conditional Access and Intune to dynamically evolve the organization's security posture in real time in response to emerging threats across a distributed workforce spanning the U.S. and Canada.
- Improved network reliability, manageability and security across sites in both the US and Canada reducing overall network latency by 25%. Redesigned multi-site network architecture using Meraki, deploying firewalls, SD-WAN, and multi-SSID Wi-Fi with isolated VLANS for high-risk devices.
- Leveraged Azure services to reduce IT overhead through automation, including Function Apps and Automation Accounts. Built secure, HR-integrated workflows to replicate directory data into AD/Entra and establish a lifecycle-driven provisioning process.
Software Engineer 3
Greenlight Networks
12.2023 - 01.2024
- Successfully reduced unneeded truck rolls by developing and implementing a calendar system, enhancing communication between field routing coordinators and the call center. This innovative system, equipped with customizable validation settings, ensures the accuracy and completeness of information for fieldwork tickets. As a result of this initiative, there has been a 90% decline in improper ticket submissions, significantly improving operational efficiency and ticket quality.
- Developed a dynamic reporting tool that seamlessly integrates with workforce management system Zinier, providing real-time data access. This tool offers various display formats, custom filtering options, and export capabilities, addressing the specific needs of different departments. Its versatility and functionality cater to a broad spectrum of data management requirements.
- Created a comprehensive web-based management software that integrates with Windows Task Scheduler, optimizing server resource management. This software is designed for handling compute-intensive tasks like data lake operations and order processing, ensuring efficient use of local resources.
- Implemented system updates across various operating systems in response to cyber security vulnerability assessments, significantly enhancing system security. Additionally, established an automated update schedule to proactively reduce the risk of emerging cyber-attacks.
- Executed OSS/BSS migration achieving 92% accuracy in the first iteration. Authored core code, instrumental in seamless system integration. This precision ensured minimal impact on inflight orders and active customers.
Associate Software Engineer
Greenlight Networks
08.2021 - 12.2023
- Developed order processing logic for a customer-facing public website, significantly enhancing user experience and providing insights into internal metrics. Collaborated closely with the implementation vendor, delivering comprehensive API documentation for smooth front-end integration. This enhancement now allows for tracking customer drop-off points in the order process, enabling targeted marketing strategies to re-engage potential customers.
- Achieved a 50% increase in productivity and reduced onboarding times by nearly two weeks by shepherding the creation of a dynamic customer information system. This system integrates real-time data from IDI CostGuard (OSS/BSS), Nokia AMS (ONT Management), Vetro (Network Design), and Zinier (Workforce Management). It provides call center representatives with immediate, comprehensive insights into caller information, significantly reducing the need for manual system navigation.
- Engineered a high-availability API with 99.9% uptime, serving as a centralized access point for diverse information sources. Implemented EC2 Load Balancers and servers for effective load balancing, ensuring consistent performance and reliability. Further enhanced the system by integrating a CI/CD pipeline from GitHub, enabling seamless, zero-downtime deployments.
- Achieved over 75% faster report loading times by creating a data lake ETL process that transforms data into JSON documents. This process has notably enhanced data integrity and operational efficiency for the business intelligence team.
Customer Concierge
Greenlight Networks
03.2021 - 08.2021
- Provided expert troubleshooting assistance to customers for a variety of issues related to Modem/Routers, ensuring resolution and customer satisfaction with CSAT scores consistently above 95%.
- Collaborated with leadership to refine and enhance call center operations, leading to more efficient processes and improved service delivery. These improvements lead to the recognition as an employee of the month.
- Excelled in meeting and surpassing key performance indicators, while actively contributing to team knowledge enhancement through sharing best practices and innovative problem-solving techniques.
Event Staff
Sunnking
02.2019 - 06.2020
- Played a key role in the event staff team at an electronics recycling facility, emphasizing strong organizational and planning skills. Involved in coordinating team efforts for efficient processing and transport of electronics
Float Position
Sunnking
02.2019 - 06.2024
- Occupied a versatile float position, characterized by rapid skill acquisition and process improvement capabilities. Strategically deployed to various departments as needed, significantly enhancing operational efficiency and supporting key organizational goals.
- Achieved an 88% reduction in the disassembly time of large electronics by leading a successful optimization project. This initiative significantly enhanced productivity and increased throughput, boosting operational efficiency in the facility.
Float Position
Cinemark
04.2016 - 12.2018
- Consistently excelled in a variety of assignments, from stock room organization to meticulous seat repair and detail cleaning. Recognized for my adaptability and efficiency, I was frequently entrusted by management with high-profile tasks, reflecting my capability to handle diverse responsibilities with exceptional skill.
Education
Bachelor of Science - Computing Information Technologies
Rochester Institute of Technology
01-2024
Computer Technology -
Monroe 2-Orleans BOCES Center for Workforce Development
01-2016
Advanced Regents -
Churchville-Chili Senior High School
01-2016
Skills
- AWS EC2
- AWS GLUE
- AWS RDS
- Amazon S3
- Amazon Simple Notification Service (SNS)
- Amazon Route 53
- Azure Function/Logic Apps
- Azure Automation
- Azure Migrate
- Azure Virtual Desktop
- Azure VM Management and Networking
- ETL (Creation/Management)
- Continuous Integration and Continuous Delivery (CI/CD)
- DevOps
- Software Development Life Cycle (SDLC)
- Interactive Voice Response (IVR) (Design / Development)
- Amazon Athena
- Reactjs
- Nodejs
- Git
- C# / C
- PowerShell
- VMWare (Management / Setup)
- Microsoft Intune
- Intune Autopilot
- Microsoft XDR
- PHP
- Linux (Debian/CentOS/Rocky/Ubuntu)
- Containerization
- AWS CodeDeploy
- SharePoint Administration
- Hardware (PC/Server Monitoring/Repair/Management)
- JIRA
- Project Management
- Microsoft Azure/Entra
- Windows (8/10/11/Server - Management/Troubleshooting)
- GPON/Telecom Infrastructure
- SD/WAN Setup/Management
- TCP/IP Stack
Timeline
Cloud Engineer
Rochester Midland Corporation
03.2024 - Current
Software Engineer 3
Greenlight Networks
12.2023 - 01.2024
Associate Software Engineer
Greenlight Networks
08.2021 - 12.2023
Customer Concierge
Greenlight Networks
03.2021 - 08.2021
Event Staff
Sunnking
02.2019 - 06.2020
Float Position
Sunnking
02.2019 - 06.2024
Float Position
Cinemark
04.2016 - 12.2018
Bachelor of Science - Computing Information Technologies
Rochester Institute of Technology
Computer Technology -
Monroe 2-Orleans BOCES Center for Workforce Development
Advanced Regents -
Churchville-Chili Senior High School
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