Katie Robbins
Menifee,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Experienced Customer Service Representative with 3 years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Discount Dance Supply
03.2013 - 02.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Processed customer service orders promptly to increase customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Front Desk Receptionist
Beauty Heaven Salon
03.2012 - 01.2014
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Customer Service Associate
Stater Bros
06.2009 - 02.2011
- Pleasantly greeted customers and provided prompt and courteous service.
- Collected carts from parking lot and designated return locations.
- Retrieved items for customers and verified prices.
- Removed trash, swept, and mopped floors for professional appearance.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
Education
High School Diploma -
Brea Olinda High School
Beach06.2009
Skills
- Active Listening
- Typing Proficiency
- Conflict Resolution
- Team Development
- Customer Service
- Understanding Customer Needs
- Livechat Messaging
Timeline
Customer Service Representative
Discount Dance Supply
03.2013 - 02.2016
Front Desk Receptionist
Beauty Heaven Salon
03.2012 - 01.2014
Customer Service Associate
Stater Bros
06.2009 - 02.2011
High School Diploma -
Brea Olinda High School
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