Summary
Overview
Work History
Education
Skills
Timeline
Barista
Katie Robertson

Katie Robertson

Florence,AL

Summary

Dynamic and customer-focused professional with extensive experience at Starbucks and Umi Japanese Steakhouse. Proven ability to enhance customer satisfaction through attentive service and effective problem-solving. Skilled in POS systems and time management, consistently contributing to a positive team environment while maintaining high cleanliness standards.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks, Target
11.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Server

Lil Capones
02.2024 - 11.2024
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.

Host

Mugshots Grill & Bar
01.2024 - 04.2024
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Answered customer questions about hours, seating, and menu information.
  • Contributed to team success through effective communication and cooperation with coworkers and management.
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Monitored seating area and checked restrooms regularly to keep spotless.

Customer Service Sales Representative

Midtowne Butcher
07.2021 - 04.2024
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
  • Increased customer satisfaction by addressing and resolving complex issues effectively.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
  • Supported team members during peak periods by sharing workload and providing guidance when needed.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.

Server

Umi Japanese Steakhouse And Sushi Bar
04.2023 - 02.2024
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.

Education

Wilson High School
Florence, AL
05.2023

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Opening and closing duties
  • Cleanliness
  • POS systems
  • Safe food handling practices
  • Food preparation

Timeline

Barista

Starbucks, Target
11.2024 - Current

Server

Lil Capones
02.2024 - 11.2024

Host

Mugshots Grill & Bar
01.2024 - 04.2024

Server

Umi Japanese Steakhouse And Sushi Bar
04.2023 - 02.2024

Customer Service Sales Representative

Midtowne Butcher
07.2021 - 04.2024

Wilson High School

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