Katie Robinson
Columbus,OH
Summary
Katie's role is focused on adding value through strategic planning and tactical execution. The ultimate goal is to drive increased value and efficiency. Recognizing the importance of engaged individuals in achieving success, Katie excels in building relationships that maximize potential. Establishing trust and respect, fosters a collaborative environment for effective planning, coordination, and execution of commitments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director Solutions Delivery
RevLocal
07.2023 - Current
- Manage cross-functional, full stack software development team of 30+ individuals to deliver high quality software releasing new functionality to production on demand.
- Leverage systems thinking and organizational design to architect an environment for consistent and reliable results
- Analyze project risks, costs and benefits to make relevant recommendations.
Director Managing Consulting
CapTech Consulting
10.2020 - 07.2023
- Responsible and accountable for organizing, overseeing, and providing strategic executive leadership for account delivery with teams ranging from 5-15 individuals.
- Cultivate and strengthen lasting client relationships using strong issue resolution and dynamic communication skills.
- Create transparency and visibility to defined outcomes, cadence for alignment and roadmap for accomplishing shared outcomes.
- Experience in various industries including but not limited to Health Care, Financial, and Public Relations
Delivery Executive
Pillar Technology (part of Accenture Industry X.0)
05.2019 - 10.2020
- Managed complex delivery for given clients and supervised book of business across multiple accounts
- Driver of account strategy, P&L of ~$16M, and providing project delivery excellence that was leveraged to grow existing and new private and public client work
- Multi-year US Department of Transportation grant funded Smart Cities initiative Data Platform multi-stream build with team of 40+ individuals
- High profile and strategic application re-write for a Cleveland based healthcare workforce management service provider
Delivery Manager
Pillar Technology
04.2017 - 05.2019
- Delivery oversight of multiple accounts, leading across multi-location and cross-functional teams both on and off-shore
- Delivered two multi-million healthcare industry initiatives on time and under budget
- Led 35+ individual team in the retail industry to deliver a WMS tool at an accelerated pace with continuous delivery and deployment of working software almost daily
- Establish clarity across executive and developments teams fostering transparency, expectation management and trust
Delivery Lead
Pillar Technology
09.2013 - 04.2017
- Project Manager collaborating within the Program Management Office in Finance to deliver a multi-year mobile app strategy
- Framework and process design to enable successful roll-out for new product development
- Cross-disciplined agile team lead, managing discovery to deployment in transitioning from transactional to product-based workflow in the healthcare industry
Business Lead
Nationwide Financial – Individual Products & Solutions Operations
05.2008 - 08.2013
- Responsible for successful implementation of strategic initiatives to support life insurance Underwriting, collaborating with business and IT to gain and maintain alignment
- Responsible for managing organization change impact and KPI’s for successful implementation and project value
- Formed and led a 20 person business committee representing all impacted areas to engage and provide visibility to enable preparation and successful execution and implementation
- Executed complex training efforts with local, remote, and off-shore end users and led cross-functional IT and business teams.
Staff Underwriting and Vendor Relations
Nationwide Financial Services
01.2006 - 05.2008
- Serve as administrator and point of contact for third party relationships
- Contribute to continuing education planning and teaching for Underwriters and Case Managers
- Administrator for MIB (Medical Information Bureaus) a resource life insurance companies use to assess risk and evaluate life insurance applications
- Managed sensitive communication to applicants, collaborating with Medical Director and Legal
Life Underwriting Specialist
Nationwide Financial
08.2003 - 12.2005
- Underwrite personal lines life insurance policies
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Maintained high standards of customer service by building relationships with clients.
Life Insurance Case Coordinator
Nationwide Financial
08.2001 - 08.2003
- Manage caseload of applications for various life insurance plans maintaining strong and trusted relationships with Brokers and Insurance agents.
- Completed various administrative tasks such as making phone calls, answering emails and inputting data into systems.
- Discussed cases with agents, medical providers and staff.
Music Therapist
Columbus Music Therapy Center
06.2001 - 04.2002
- Established client goals and objectives for music therapy treatment programs and helped each achieve targets with hands-on therapeutic style.
- Multi-disciplinary communication with various practitioners as required
Music Therapist
Royalton Music Center
09.1999 - 01.2000
- Designed music therapy experiences using various musical elements to meet clients' goals or objectives.
- Selected or adapted musical instruments, musical equipment or non-musical materials such as adaptive devices or visual aids to meet treatment objectives.
- Made accurate treatment decisions by assessing client functioning levels, strengths and areas of need in terms of perceptual, sensory, affective, communicative, musical or other abilities.
- Private Lessons in guitar and violin
Rehabilitation Therapist
Atascadero State Hospital
04.1999 - 09.1999
- Conduct therapy sessions using music, art, sports and multi-media interventions
- Work with an interdisciplinary team to assess, chart and track progress
Education
Bachelor of Science - Music Therapy
Utah State University
Logan01.
Skills
- Solutions Delivery
- Strategic Planning
- Program Management
- Organization Change / Change Management
- Contract and Vendor Management
- Agile – Extreme Programming, LeSS
Certification
- Certified LeSS Practitioner: Principles to Practices 12/2022
- IDEO Insights for Innovation 1/2016
- Villanova University 10/2012 Master Certificate in: Applied Project Management, IS/IT Project Management
Timeline
Director Solutions Delivery
RevLocal
07.2023 - Current
Director Managing Consulting
CapTech Consulting
10.2020 - 07.2023
Delivery Executive
Pillar Technology (part of Accenture Industry X.0)
05.2019 - 10.2020
Delivery Manager
Pillar Technology
04.2017 - 05.2019
Delivery Lead
Pillar Technology
09.2013 - 04.2017
Business Lead
Nationwide Financial – Individual Products & Solutions Operations
05.2008 - 08.2013
Staff Underwriting and Vendor Relations
Nationwide Financial Services
01.2006 - 05.2008
Life Underwriting Specialist
Nationwide Financial
08.2003 - 12.2005
Life Insurance Case Coordinator
Nationwide Financial
08.2001 - 08.2003
Music Therapist
Columbus Music Therapy Center
06.2001 - 04.2002
Music Therapist
Royalton Music Center
09.1999 - 01.2000
Rehabilitation Therapist
Atascadero State Hospital
04.1999 - 09.1999
Bachelor of Science - Music Therapy
Utah State University
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