Katie Roddey
ANDERSON,SC
Summary
I am a Veteran… Previously served in the United States Navy and was an Administrative Assistant for a 3-Star Admiral.
With a background in Office Administration I am looking to obtain a position that will enable me to use my strong organizational skills, my ability to both plan and problem solve in addition to my experience with time management and scheduling.
I thrive in fast pace environments and love helping and working with others.
Overview
25
25
years of professional experience
Work History
Patient Service Representative/Scheduler/Registration Coordinator
Bon Secours
04.2023 - Current
- Built and maintained positive working relationships with patients and staff.
- Answered incoming calls, scheduled appointments and filed medical records.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Facilitated patient registration by accurately entering demographic and insurance information into electronic health record systems.
- Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
- Actively participated in team meetings focused on improving workflows and enhancing overall practice performance.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Collaborated with clinical staff to coordinate care plans, resulting in improved patient outcomes.
- Enhanced office efficiency by managing multi-line phone systems and promptly directing calls to appropriate personnel.
- Supported new Patient Service Representatives'' orientation process by sharing expertise on office procedures.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maximized efficiency in project delivery through strategic prioritization of tasks based on urgency, complexity, and available resources.
Office Assistant
AnMed Health Medical Center
10.2021 - 04.2023
- Handled all appointment scheduling for the 17 therapists in our office in addition to handling referrals and verifying insurance and getting pre-authorizations.
- Collaborated with various departments to complete assigned tasks.
- Prepared and edited documents to produce precise, accurate and professional communication.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Streamlined communication between departments for better collaboration and increased productivity.
- Input data into spreadsheets and databases.
Recreational Therapy/Activities/Office Coordinator
National Healthcare
05.2020 - 05.2021
- Created a program that helped schedule and track all incoming visitors during COVID that aided DHEC with necessary information for contact tracing.
- Scheduled and planned activities for patients and other staff . Medical charting in addition to experience with EMR.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Assisted families with planning and scheduling visits
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
Customer Service Representative/Technical Support
Verizon Wireless
10.2003 - 01.2006
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Trained staff on new products and devices.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Customer Service/Sales
Sprint PCS, Mobile Telephone Company
10.2001 - 10.2003
- Navigated multiple computer systems expertly to handle customers' sales and service needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Generated sales leads through outbound calls and emails to build robust pipeline.
- Handled customer returns efficiently, minimizing loss and maintaining customer satisfaction through effective communication skills.
- Reduced wait times by quickly processing transactions utilizing point-of-sale systems accurately and efficiently.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Maintained up-to-date knowledge of products, features, and promotions to better assist customers.
- Exceeded performance targets consistently, receiving multiple commendations from management for outstanding work ethic and results-driven approach.
Administrative Assistant
Unites States Navy
06.1999 - 10.2001
- Executed record filing system to improve document organization and time management.
- Drafted correspondence and other documents for Admiral and department heads on behalf of Division.
- Coordinated and scheduled meetings and conference calls with both visitors, and our other staff members at the pentagon.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Education
No Degree - Secretarial Studies And Office Administration
United States Navy Administrative Training
Meridian, MSAssociate of Science - Computer Science
Hawaii Pacific University
Honolulu, HI05.2005
Skills
- Microsoft PowerPoint
- Google Docs
- Multi-Line Phone Proficiency
- Information Confidentiality
- Office Management
- Medical Terminology
- Excel Spreadsheets
- Event Planning
- Time Management
- Schedule Management
- Microsoft Word
- Customer Service
- Critical Thinking
- Organizing and Categorizing
- Verbal and Written Communication
References
Amber Burns
NHC
Supervisor
+1 (864) 617-7830
Amberburns27@gmail.com
Jacqueline Lloyd
Bon Secours Hematology and Oncology
Supervisor
(864) 202-5209
Jordan Burns
COO Regency Hospital System
Bon Secours Hematology and Oncology
Oncology Program Director
+1 (912) 245-2064
Timeline
Patient Service Representative/Scheduler/Registration Coordinator
Bon Secours
04.2023 - Current
Office Assistant
AnMed Health Medical Center
10.2021 - 04.2023
Recreational Therapy/Activities/Office Coordinator
National Healthcare
05.2020 - 05.2021
Customer Service Representative/Technical Support
Verizon Wireless
10.2003 - 01.2006
Customer Service/Sales
Sprint PCS, Mobile Telephone Company
10.2001 - 10.2003
Administrative Assistant
Unites States Navy
06.1999 - 10.2001
No Degree - Secretarial Studies And Office Administration
United States Navy Administrative Training
Associate of Science - Computer Science
Hawaii Pacific University
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