Katie Roley

Support children's emotional and social development by adapting communication tactics for differing client needs. Foster open and effective communication with parents regarding their children's development and daily activities. Developed and enforced positive strategies to encourage good behavior. Implement behavior management strategies to encourage appropriate behaviors in the classroom setting. Maintain supplies inventory for the classroom including art materials and books. Meet with administrators and department team members to work on curriculum planning and assessment methods. Participate in professional development opportunities to stay abreast of current trends in early childhood education. Remove hazards and developed appropriate boundaries and rules to create safe environment for children. Build and strengthened positive relationships with students, parents and teaching staff. Communicate with children's parents and guardians about daily activities, behaviors and problems.

Greeted customers to determine wants or needs.

Organized store by returning merchandise to proper areas and restocked displays.

Prepared displays for upcoming promotions or special events. Cleaned shelves, counters and tables to maintain organized store. Demonstrated expertise in hardware products and services to customers. Maintained knowledge of sales and promotions, return policies and security practices. Operated power equipment, such as the Ballymore and forklift, to stock merchandise and pull down products.

Greet all incoming guests. Answered front desk phones. Answered and directed incoming calls using multi-line telephone system. Scheduled appointments for clients, customers, and other visitors. Maintained an organized filing system of confidential client information in accordance with company policy. Log incoming guests in Microsoft Excel. Direct customer complaints and handle them accordingly. Directed guests to correct location by documented ticket seats and answered questions about facility amenities. Organized special events such as bridal showers, birthday parties, corporate retreats and other gatherings at the spa.

• Greet members and give tours to prospective clients, explaining inclusions. Keep the cleanliness and organization of the gym. Train new hires for their positioning tasks. Set appointments for personal training and Styku body scans. Answer any incoming calls and questions that members or incoming prospects may have. Sell memberships and provide insight on personal training. Performed regular follow-ups with prospects to close deals in a timely manner.

• Welcome future members with an exclusive gym tour, providing information about gym inclusions. Market promotions and sales to the public. Use sales and marketing strategies to gain leads for future members. Schedule appointments in person and over the phone, and answer any questions a member may have about memberships, including pricing, inclusions, etc. Close all sales and use percentages to reach monthly sales goals.

• Greet incoming customers. Assist customers in locating merchandise, and provide knowledge on new product launches. Maintain the organization and cleanliness of the store. Managed daily tasks such as stocking shelves, and organizing displays. Process exchanges, shipments, and refunds conducted in accordance with company policy. Opened and closed cash registers by counting money, separating charge slips and balancing drawers. Oversaw inventory management activities including ordering and stocking.