Katie Romo
St. George,UT
Summary
Goal-driven Practice Supervisor well-versed in recruiting, training and managing employees to provide exceptional patient services. Highly organized and hardworking with excellent planning and program management skills. Successful at managing multiple priorities and clinics with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Practice Supervisor
Intermountain Health
06.2023 - Current
- Enhanced patient experience by streamlining administrative processes and coordinating with medical staff.
- Recruit, interview, identified qualified candidates who contributed positively to the practice culture, and coordinated training for new caregivers.
- Managed daily operations for two large medical practices, ensuring efficient workflow and timely care delivery.
- Performed conflict resolution alongside Human Resources and independently, including coaching and disciplinary action.
- Identify and implement new processes to improve clinical quality.
- Quarterly performance reviews for 30+ caregivers.
- Manage caregiver timecards, time off, and absences to prepare for payroll submission.
- Maintained regulatory compliance by implementing proper documentation procedures and adhering to industry guidelines.
Lead Certified Medical Assistant Senior
Intermountain Health
01.2021 - 06.2023
- Leadership training
- Vaccine Coordinator
- Supply Chain Inventory Specialist
- Interview and onboard new employees
- Deescalation training
- Suicide prevention training
- Safety plan training
- Cultivated interpersonal skills by building positive relationships with others
Medical Assistant
Saad Pediatric Medical Group
02.2016 - 07.2017
- Managed clinical staff scheduling
- Front and back office
- Medical billing and coding
- Referral coordinator
- Prior Authorization coordinator
- Multi Insurance verification
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Interim clinical manager.
- Clinic budget planning and accounting.
- Payroll.
Education
Associate of Applied Science - Health Care Administration
Pima Medical Institute
Tucson, AZ05.2023
Diploma of Medical Assisting - Medical Assisting
American Career College
Ontario, CA10.2015
Skills
- Microsoft Office education
- Collaborating with Providers
- Successful communication
- Effective leadership
- Customer Service
- Compassion
- Staff Development
- Constructive Feedback
- Process Improvement
- Financial Management
- Strategic Planning
Accomplishments
- May 2023 Caregiver Excellence Award Winner
- June 2022 Questival Race Third Place Winner
- Medical Group Caregiver Advisory Board
- Streamlined Medical Cannabis Process
Timeline
Practice Supervisor
Intermountain Health
06.2023 - Current
Lead Certified Medical Assistant Senior
Intermountain Health
01.2021 - 06.2023
Medical Assistant
Saad Pediatric Medical Group
02.2016 - 07.2017
Associate of Applied Science - Health Care Administration
Pima Medical Institute
Diploma of Medical Assisting - Medical Assisting
American Career College
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