Summary
Overview
Work History
Skills
Timeline
Generic

Katie Roosa

Greene,IA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

5
5
years of professional experience

Work History

Terminal Management

Capital Express
11.2022 - Current
  • Gained knowledge of company policies, protocols and processes.
  • Handled day-to-day customer or client questions via telephone or email.
  • Acted with integrity, honesty and knowledge to promote culture of company.
  • Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
  • Oversaw set-up processes for transfer of products to and from maritime transit equipment.
  • Worked with colleagues to explain shipping and receiving processes, establishing sound knowledge of terminal procedures among facility staff.
  • Reported safety incidents to appropriate personnel.
  • Maintained terminal security in compliance with forklift guidelines.

Over Night Driver

Jasmine Roosa
02.2021 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Delivered goods and products to customer on time and in excellent condition.
  • Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Followed Hazardous Materials Regulations (HMR) for transporting dangerous materials.
  • Drove safely in various weather and road conditions to avoid accidents.
  • Minimized liability by consistently following road rules when driving.
  • Generated consistent referrals and repeat business by providing friendly and fast service.

Sub Bus Driver

North Butler Community School District
02.2021 - 05.2023
  • Completed pre- and post-trip bus inspections for safe passenger transportation.
  • Conducted pre-trip inspections of bus for safe operation.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Performed bus driving duties while keeping student safety in mind to maintain good safety record.
  • Kept bus interiors clean and tidy to provide comfortable passenger environments.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Inspected emergency equipment and verified safe working order for student and driver use.
  • Complied with traffic regulations to operate vehicles in safe and courteous manner.
  • Inspected bus for any mechanical issues before departure.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Verified cleanliness and tidiness of bus through regular cleaning.
  • Updated and maintained accurate trip logs and records.
  • Reported delays, accidents or other traffic and transportation situations using telephones or mobile two-way radios.
  • Aided passengers with disabilities or special needs.
  • Regulated heating, lighting and ventilating systems for passenger comfort.
  • Fostered safe bus environment by enforcing rules of conduct for passengers.

Head Cook

North Butler Community School District
03.2018 - 02.2021
  • Inspected freezer and refrigerator daily to check and maintain proper temperatures.
  • Prevented cross-contamination from utensils, surfaces, and pans when cooking and plating meals for food allergy sufferers.
  • Inspected kitchens to observe food preparation quality and service, food appearance, and cleanliness of production and service areas.
  • Trained kitchen staff to perform various preparation tasks under pressure.
  • Placed orders to restock items before supplies ran out.
  • Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
  • Developed recipes, portion specifications, and standard preparation procedures for all dishes.
  • Mentored kitchen staff to prepare each for demanding roles.
  • Set up and broke down kitchen for service.
  • Assisted with menu development and planning.
  • Coordinated with team members to prepare orders on time.
  • Trained and managed kitchen personnel and supervised related culinary activity.
  • Trained and mentored new staff members in kitchen safety, sanitation and cooking techniques.
  • Monitored food production to verify quality and consistency.
  • Modified recipes to accommodate dietary restrictions and allergies.
  • Participated in food tastings and taste tests.
  • Developed close relationships with suppliers to source best ingredients.
  • Worked closely with front-of-house staff to facilitate excellent customer service.

Skills

  • Financial Management
  • Business Analysis
  • Business Planning
  • Grand Openings
  • Administration and Reporting
  • Orienting New Employees
  • Customer Feedback
  • Employee Mentoring
  • Guest Satisfaction
  • Minor Repairs
  • Food Hygiene and Safety
  • Staff Supervision
  • Fork Lift

Timeline

Terminal Management

Capital Express
11.2022 - Current

Over Night Driver

Jasmine Roosa
02.2021 - Current

Sub Bus Driver

North Butler Community School District
02.2021 - 05.2023

Head Cook

North Butler Community School District
03.2018 - 02.2021

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Katie Roosa