Katie Ruiz
Amityville
Summary
Accomplished General Manager with a proven track record at Bull Smith Tavern, enhancing operational efficiency and employee satisfaction. Expert in leadership and operations management, I've successfully implemented strategies boosting sales and profitability. Skilled in team building and vendor relations, my approach has consistently fostered strong partnerships and team dynamics.
Overview
7
7
years of professional experience
1
1
Certification
Work History
General Manager
Bull Smith Tavern
10.2023 - 10.2024
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Assistant General Manager
Taps Bar & Grill St. Johns
08.2020 - 07.2023
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
Lead Bartender
Top Golf
09.2017 - 03.2020
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Enhanced customer satisfaction by providing exceptional service and crafting high-quality beverages.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Associates - Liberal Arts
Nassau Community College
Garden City, NYSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Training and coaching
- Staff management
- Inventory control
- Employee scheduling
- P&L management
- Labor cost controls
- Vendor relationships
- Staffing
- Recruitment
- Team oversight
Certification
Suffolk County Food Handlers Manager Certification.
Timeline
General Manager
Bull Smith Tavern
10.2023 - 10.2024
Assistant General Manager
Taps Bar & Grill St. Johns
08.2020 - 07.2023
Lead Bartender
Top Golf
09.2017 - 03.2020
Suffolk County Food Handlers Manager Certification.
Associates - Liberal Arts
Nassau Community College
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