Katie Rycraft
Camillus
Summary
Focused on maximizing productivity and increasing customer base. Believes exceptional customer service is essential to retail success.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Medical Billing and Coding Specialist
PRL resources
04.2025 - Current
- Work remotely while managing full-cycle Accounts Receivable (AR) including RPA edits, claim follow-up, denial resolution, and reconciliation of all AR lines
- Post daily charge entry from medical offices, ensuring accuracy in CPT, ICD-10 coding, and proper modifier application
- Review and correct CPT and ICD-10 codes; submit down-coded, corrected claims, appeals, and insurance adjustments to maximize reimbursement
- Correct and resubmit Medicare claims in FISS, resolving billing discrepancies and ensuring compliance with Medicare guidelines
- Resolve Medent rejections and payer denials using Medent and insurance portals
- Perform electronic claim submissions (eFile) using Rever and monitor CDEN Out, eFile, and Appeals reports to identify and resolve discrepancies
- Bill and manage Chronic Care Management (CCM) services
- Submit Masterfile tickets to resolve NPI discrepancies and claim rejection issues
- Communicate with providers through To-Do requests for charge corrections and documentation updates
- Interpret and post EOBs, process secondary insurance claims, and coordinate benefits accurately
- Perform professional and facility billing, including split billing scenarios
- Maintain proficiency with Medicare, Medicaid (including split Medicaid), commercial insurance payers, and Rural Health Clinic (RHC) billing requirements
- Handle patient billing inquiries and process payments while maintaining HIPAA compliance
Lead Teller Operations Specialist
KeyBank
Camillus
04.2023 - 04.2025
- Implemented new cash handling procedures
- Provided guidance and support to ensure efficient and accurate transaction
- Developed and delivered comprehensive training programs for new tellers, resulting in increased productivity and customer satisfaction
- Collaborated with branch manager to develop strategies for achieving sales goals.
- Performed regular audits of teller transactions to identify discrepancies or potential fraudulent activities, ensuring compliance with banking regulations
- Identified opportunities for upselling additional banking products/services based on individual customer needs
- Managed cash vault and cash flow
- Responsible for ordering money
Mortgage Loan Processor
Geddes Federal Savings and Loan Association
Solvay
04.2021 - 03.2023
- Coordinated closing process with attorneys, title companies and government clerks
- Prepared closing documents, including title policies, deeds, and other related items
- Proficient in mortgage bot
- Typed commitment letters of approval
- Ordered and created loan estimates for brokerage companies
Real Estate Assistant
FRIGO DESIGN
09.2020 - 11.2021
- Developed and maintained list of available properties suited to different needs and budgets for both commercial and industrial use
- Generated leads
- Wrote purchase agreements, disclosures and other contractual documents.
- Interacted with vendors, tenants contractors and professional services personnel to receive orders.
Resident Servicing and Property Manager
Greystar Real Estate Partners LLC
Syracuse
10.2019 - 09.2020
- Introduced prospective tenants to types of units available and performed tours of premises
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution
- Communicated with clients and tenants while offering strategic solutions to remedy problems
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Distributed and followed up on tenant renewal notices
- Trained and motivated leasing staff during bi-monthly training
- Completed final move-out walk-throughs with tenants to identify any required repairs
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Followed up on delinquent tenants and coordinated collection procedures
- Maintained sufficient number of units market-ready at all times
- Suggested improvements to Entrata
- Verified income, assets and expenses and completed file tracking sheet for each applicant
- Analyzed and evaluated monthly and quarterly financial statements
Loan Officer
Empower Federal Credit Union
Syracuse
01.2015 - 10.2019
- Maintained friendly and professional customer interactions
- Maintained strict confidentiality of bank records and client information
- Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act
- Reviewed and edited loan agreements to ensure accuracy
- Successfully closed an average of 80 loans per month
- Originated, reviewed, processed, closed and administered customer loan proposals
- Recommended loan approvals and denials based on customer loan application reviews
- Submitted loan applications to the underwriter for verification and recommendations
Education
High School Diploma -
Liverpool High school
Liverpool, NYSkills
- Management Experience
- Financial software
- Entrata
- Accounting software
- Yardi
- Telemarketing
- Social media management
- Property Leasing
- Coding
- Loan Origination
- Project management
- Self-motivated
- Highly competitive
- Financial budgeting
- Staff training and development
- Fair housing mandates
- Sales and marketing
- Revenue generation
- Accounts receivable
- Phone etiquette
- Property Management
- Negotiation
- Bookkeeping
- Software troubleshooting
- Underwriting
- Epic
- Fiss
- Math expertise
- Geometry
- CPT coding
- ICD-10 coding
- Cost estimation
Certification
NMLS
Timeline
Medical Billing and Coding Specialist
PRL resources
04.2025 - Current
Lead Teller Operations Specialist
KeyBank
04.2023 - 04.2025
Mortgage Loan Processor
Geddes Federal Savings and Loan Association
04.2021 - 03.2023
Real Estate Assistant
FRIGO DESIGN
09.2020 - 11.2021
Resident Servicing and Property Manager
Greystar Real Estate Partners LLC
10.2019 - 09.2020
Loan Officer
Empower Federal Credit Union
01.2015 - 10.2019
High School Diploma -
Liverpool High school