Katie Salas
Clearwater
Summary
Dynamic professional with experience in customer service within fast-paced environments. Proven expertise in problem-solving and effective communication, facilitating strong teamwork and collaboration. Committed to leveraging skills to drive success in new opportunities and contribute positively to organizational goals.
Overview
4
4
years of professional experience
Work History
Waitress
The Boxer
12.2024 - Current
- Enhanced dining experiences through exceptional customer service and attentiveness.
- Recommended menu items tailored to customer preferences and dietary needs.
- Thrived in fast-paced environments by efficiently managing multiple tables at once.
- Resolved customer complaints promptly to foster a welcoming dining atmosphere.
- Ensured guest satisfaction in busy settings, promoting repeat visits and loyalty.
Winery Bistro Manager
Flat Creek Estate and Winery
06.2022 - 11.2024
- Boosted customer satisfaction by managing daily operations effectively.
- Enhanced team performance by training and supervising staff diligently.
- Reduced waste and improved efficiency through smart inventory practices.
- Increased customer engagement by coordinating special events successfully.
- Elevated guest experiences with innovative menu items and service standards.
- Refined business strategy by conducting thorough competitor analysis.
Wine Server
Flat Creek Estate and Winery
01.2022 - 06.2022
- Increased guest satisfaction through personalized wine service and recommendations.
- Educated guests on wine pairings, enhancing dining experiences and boosting sales.
- Expanded wine knowledge, delivering informed recommendations to guests and increasing revenue.
- Cultivated strong customer relationships, generating repeat business through attentive service.
- Implemented upselling strategies, significantly driving revenue from premium wine selections.
Education
Bachelor of Arts - Digital Communications And Media
Fisher College
Boston, MA12-2021
Associate of Arts - Communications
Fullerton College
Fullerton, CA12-2019
Skills
- Customer engagement
- Cash management
- Prioritization and scheduling
- In-depth understanding of menu offerings
- Strong verbal communication
- Analytical problem-solving
- Collaborative teamwork
- Effective multitasking
- Professional dining etiquette
- Professional appearance
Timeline
Waitress
The Boxer
12.2024 - Current
Winery Bistro Manager
Flat Creek Estate and Winery
06.2022 - 11.2024
Wine Server
Flat Creek Estate and Winery
01.2022 - 06.2022
Bachelor of Arts - Digital Communications And Media
Fisher College
Associate of Arts - Communications
Fullerton College