KATIE SALISBURY
Dexter,MI
Summary
Highly self-motivated employee, I excel in collaborative team settings. A genuine interest in understanding people enables me to effectively identify and leverage their strengths. With a task-oriented mindset, I consistently demonstrate exceptional interpersonal skills when engaging with clients, management, and co-workers. Active listening allows me to apply appropriate techniques for success. Honesty, teamwork, motivation, and a passion for continuous learning drive me, while excellent time management skills ensure efficient productivity.
Overview
15
15
years of professional experience
Work History
Head Bartender
Carlyle Grill
Ann Arbor, MI
04.2024 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
Assistant Manager/ Bartender
Dexters Pub
10.2020 - 03.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
Administrative Assistant
Salisbury Landscape Group
09.2010 - 03.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Streamlined office operations, implementing digital file management systems to reduce paper use and increase efficiency.
- Assisted in preparation of financial reports, gathering data that contributed to budgeting accuracy.
Education
Licensed Massage Therapist - Massage Therapist
Douglas J Aveda Institute
Ann Arbor, MI09.2023
Eastern Michigan University
Ypsilanti, MI01.2000
Skills
- Staff training and supervision
- Cash handling expertise
- Attentive service
- Taking inventory
- Strong communication skills
- Quality control standards
- Customer service
- Team leadership
- Sharp memory
- Highly reliable
- Outgoing personality
- Clear and effective communication
Training
- 10+ years experience working with Quickbooks
- Account payable and account receivable experience
- Organizing jobs for the season, including tracking billable hours, materials, and cost.
- Payroll experience
Timeline
Head Bartender
Carlyle Grill
04.2024 - Current
Assistant Manager/ Bartender
Dexters Pub
10.2020 - 03.2023
Administrative Assistant
Salisbury Landscape Group
09.2010 - 03.2020
Licensed Massage Therapist - Massage Therapist
Douglas J Aveda Institute
Eastern Michigan University