Katie Sandford
Chesapeake,VA
Summary
I am a quick-learning, highly motivated candidate seeking an entry level position in which I can apply my unique communication skills. Ideally, this would be with a company that provides opportunities for career development with personal and professional growth.
Overview
8
8
years of professional experience
Work History
Customer Service Leader
Food Lion
Chesapeake , VA
08.2024 - Current
- Presented existing and prospective customers with valuable service or product information to aid in decision-making.
- Conducted regular performance reviews of associates and used results to identify knowledge or skill gaps.
- Accurately counted and balanced the store’s cash safe multiple times per day, ensuring all transactions were recorded, and discrepancies were identified.
- Maintained strict adherence to cash handling protocols, safeguarding company assets, and preventing loss.
- Coordinated with team members to verify daily cash totals and resolve any variances in a timely manner.
- Ensured compliance with internal auditing standards, contributing to a consistent record of cash accountability.
- Provided customer assistance with lottery ticket purchases, claims, and Western Union transfers, ensuring smooth and efficient service.
- Managed employee break schedules, ensuring adequate coverage during peak hours, and maintaining smooth store operations.
- Coordinated staff schedules, taking into account availability, peak business times, and employee requests.
- Handled call-outs and shift adjustments, ensuring minimal disruption to daily operations, and providing timely solutions.
- Communicated with team members to confirm shift details, track attendance, and resolve scheduling conflicts, as needed.
Head Cashier
Lowe's
Chesapeake, VA
10.2023 - 04.2024
- Collaborated with the management team to determine appropriate staffing levels for peak hours.
- Assisted in supervising a group of 30+ cashiers during shifts, ensuring proper coverage of registers.
- Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
- Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
- Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
- Provided guidance on difficult transactions or inquiries from customers regarding products or services offered in the store.
- Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
- Monitored register drawers to ensure adequate change was available throughout each shift.
- Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
- Reconciled credit card payments with the bank statements on a monthly basis.
- Coached employees on best practices for handling customer complaints quickly and effectively.
- Trained new team members in cash register operation, stock procedures and customer services.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans.
- Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed refunds for worn, damaged and broken merchandise.
- Monitored checkout counters and self-checkout areas to assist with complex transactions.
- Helped with purchases and signed customers up for rewards program as well as credit cards.
- Answered phone calls to assist customers with questions and orders.
- Built and maintained productive relationships with employees.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Pro Customer Service Associate
Lowe's
Orangeburg
02.2023 - 10.2023
- Assist Pro customers whom are often returning customers that have personal relationships with our store
- Discuss different credit card programs offered to all clients - Have extensive product knowledge
- Process and help gather Pro pick-up and delivery orders - Stage delivery orders accurately
- Help customers with lifting and moving product
- Answer general and specific questions about products and tools
- Processed customer orders accurately and efficiently.
Fulfillment Associate
Lowe's
Orangeburg
01.2021 - 01.2023
- Assess and physically obtain online pick-up orders from the store shelves - Maintain an organized station of customers' orders by properly labeling and dating them - Perform weekly audits of orders and issue refunds for neglected items - Organize items shipped directly from manufacturers - Gather and stage delivery orders for next-day delivery - Resolve customer issues daily with order processes
Cashier
Lowe's
Orangeburg
09.2020 - 01.2021
- Balance a daily till - Handle cash and credit card transactions on a POS system - Answer general customer inquiries about products and store layout - Assist customers with lifting and moving product - Issue customer returns - Help customer's general and specific conflicts
Customer Service Inbound
WNS
Columbia, SC
07.2019 - 02.2020
- At WNS, I answered inbound calls from customers needing help using credit apps like Credit Journey by Chase and CreditWise by Capital One
- Daily tasks performed within this position included: - Address customers in a friendly and professional manner - Verify callers by Social Security Number - Assess customer credit reports - Identify and communicate possible causes of credit score variance - Thoroughly understand and be able to explain credit factors, bankruptcies, and different types of loans including mortgages, student loans, business and personal loans - Assist customers with fraud - Assist customers with freezing and unfreezing their credit reports - Assist customers in obtaining their own credit reports - Advise customers on how to use credit apps
To-Go Specialist
Outback Steakhouse
Columbia, SC
09.2018 - 06.2019
- Deliver a great customer experience while being accurate, friendly, and efficient - Ensure customer confidentiality while processing their payment via phone - Collect proper payment - Balance a daily cash drawer - Take orders by phone or in-person in a friendly and professional manner - Assist Customers with issues and refunds when necessary - Keep work area clean by legal standards
Cashier
ShopRite
Pearl River, NY
07.2016 - 05.2017
- Manage a daily till - Accurately and efficiently scan, weigh and bag products - Ensure customer satisfaction with their experience - Keep work area clean and maintained
Education
Communications -
University of South Carolina
05.2019
High school or equivalent -
Nanuet Senior High School
06.2017
Skills
- Exceptional Customer Service
- Cash Handling Skills
- Online Order Picking
- Basic Computer Literacy
- Transaction Management
- Training and coaching
- Customer Service Management
- Employee engagement and motivation
- Verbal/written communication
Timeline
Customer Service Leader
Food Lion
08.2024 - Current
Head Cashier
Lowe's
10.2023 - 04.2024
Pro Customer Service Associate
Lowe's
02.2023 - 10.2023
Fulfillment Associate
Lowe's
01.2021 - 01.2023
Cashier
Lowe's
09.2020 - 01.2021
Customer Service Inbound
WNS
07.2019 - 02.2020
To-Go Specialist
Outback Steakhouse
09.2018 - 06.2019
Cashier
ShopRite
07.2016 - 05.2017
Communications -
University of South Carolina
High school or equivalent -
Nanuet Senior High School
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