Summary
Overview
Work History
Education
Skills
Timeline
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Katie Sandoval

Customer Service
TX

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Overview

8
8
years of professional experience
4
4
years of post-secondary education

Work History

Customer Service Representative

TaskUs
Remote, TX
03.2022 - 12.2022
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.

Guest Advocate

Target
Brownsville, TX
10.2019 - 08.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped customers complete purchases, locate items and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.

Shift Supervisor

Starbucks
Port Isabel, TX
03.2019 - 05.2022
  • Built performance-oriented culture with satisfied, hardworking employees by clearly highlighting employee success and developing leaders from within.
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
  • Prepared shift summary reports for store manager and communicated regularly on goals and progress.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Completed store opening and closing procedures and balanced tills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

Technical Support Representative

DISH
Remote, TX
04.2021 - 12.2021
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Provided Tier 2 IT support to non-technical internal users through desk side support services.
  • Responded promptly to incoming sales leads and requests for technical support.
  • Used ticketing systems to manage and process support actions and requests.
  • Researched product and issue resolution tactics to address customer concerns.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Certified Nursing Assistant

Windsor Atrium
Harlingen, TX
01.2018 - 01.2019
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.

Education

High School Diploma -

Los Fresnos High School
Los Fresnos, TX
05.2018 - 05.2018

Bachelor of Science - Criminal Justice

University of Texas At Rio Grande Valley
Brownsville
08.2018 - Current

Skills

    Complaint resolution

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Timeline

Customer Service Representative

TaskUs
03.2022 - 12.2022

Technical Support Representative

DISH
04.2021 - 12.2021

Guest Advocate

Target
10.2019 - 08.2022

Shift Supervisor

Starbucks
03.2019 - 05.2022

Bachelor of Science - Criminal Justice

University of Texas At Rio Grande Valley
08.2018 - Current

High School Diploma -

Los Fresnos High School
05.2018 - 05.2018

Certified Nursing Assistant

Windsor Atrium
01.2018 - 01.2019

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Katie SandovalCustomer Service