Katie Saunders
593 S. Aguilar Dr.,CO
Summary
Dynamic professional with a proven track record at Aetna, excelling in customer service and problem-solving. Adept at coordinating healthcare services and enhancing member engagement, I leverage strong organizational skills and a friendly demeanor to foster collaboration and improve outcomes. Committed to delivering exceptional results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Provider Data Service
Aetna
07.2022 - Current
- Work within EPDB providing updates for high volume data.
- Update SCM with up to date information.
- Efficiently work on projects independently and with a team
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Health Concierge
Aetna
06.2021 - 07.2022
- Coordinated healthcare services and resources for members, ensuring timely access to necessary care.
- Developed personalized health plans based on individual member needs and preferences.
- Facilitated communication between members and healthcare providers, enhancing patient experience and satisfaction.
- Monitored member engagement with health programs, providing support to improve adherence and outcomes.
Appointment Setter
Department of National Defence
07.2020 - 02.2021
- Scheduled appointments for military personal and their families, ensuring optimal use of resources.
- Coordinated communications between departments to streamline appointment-setting processes.
- Managed calendars using scheduling software, enhancing efficiency and minimizing conflicts.
- Developed training materials for new team members to improve onboarding experience.
CYPA Youth Program Assistant
Department of Defense Education
10.2019 - 07.2020
- Facilitated youth program activities to enhance engagement and personal development.
- Developed curriculum materials aligned with educational standards and program objectives.
- Coordinated logistics for events, ensuring smooth execution and participant satisfaction.
- Mentored junior staff in best practices for program delivery and participant interaction.
Education
Bachelor of Arts - Early Childhood Education
Ashford University
San Diego, CA01-2019
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Multitasking Abilities
- Critical thinking
- Computer skills
- Organizational skills
- Decision-making
- Problem resolution
Timeline
Provider Data Service
Aetna
07.2022 - Current
Health Concierge
Aetna
06.2021 - 07.2022
Appointment Setter
Department of National Defence
07.2020 - 02.2021
CYPA Youth Program Assistant
Department of Defense Education
10.2019 - 07.2020
Bachelor of Arts - Early Childhood Education
Ashford University