Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Katie Schmeckpeper

Bloomfield,NE

Summary

Dynamic customer service professional with a proven track record at Hefner Ace Hardware, excelling in customer retention and support. Skilled in effective communication and crisis intervention, I enhance client satisfaction and independence through tailored assistance and advocacy. Committed to fostering strong relationships while ensuring high-quality service delivery.

Overview

13
13
years of professional experience

Work History

Customer Service

Hefner Ace Hardware
06.2023 - Current
  • Assisted customers with any questions whether buying products or paying a bill
  • Did inventory
  • Assisted with freight
  • Mixed and filled paint orders

Direct Support Staff Member

Northstar Services
04.2012 - Current
  • Managed challenging behaviors through effective communication, de-escalation techniques, and crisis intervention strategies.
  • Assisted clients with daily living tasks for increased autonomy and satisfaction.
  • Participated in ongoing training programs to enhance knowledge base and stay current on best practices within the field.
  • Provided transportation assistance as needed, enabling clients to access appointments, resources, or recreational activities safely.
  • Improved client well-being by providing emotional support and fostering strong relationships.
  • Advocated for clients'' rights, ensuring they receive appropriate services, accommodations, and support in line with their individual needs.
  • Guided clients in building essential life skills such as budgeting, cooking, cleaning, and self-care routines for increased selfreliance.
  • Promoted safety and health by administering medications accurately and adhering to hygiene protocols.
  • Collaborated with interdisciplinary teams to ensure comprehensive care and consistent support strategies.
  • Enhanced client independence by implementing personalized support plans and monitoring progress.
  • Designed engaging activities tailored to individual needs, boosting client engagement and quality of life.
  • Conducted regular evaluations of client needs and preferences to adjust support plans accordingly for optimal outcomes.
  • Organized daily schedules based on individual needs assessment results, maximizing time efficiency without sacrificing quality of care provided.
  • Implemented behavior management strategies consistently, reducing incidents of negative behaviors among clients.
  • Documented client progress meticulously, enabling timely evaluation and adjustment of support plans.
  • Facilitated community integration for clients through participation in local events, outings, and educational opportunities.
  • Maintained professional boundaries while cultivating supportive connections with clients that fostered trust and stability in their lives.

Education

Diploma -

Bloomfield Community Schools
Bloomfield, NE
05.1998

Certified Nursing Aid Certification -

Northeast Community College
Norfolk, NE
1997

Skills

  • Customer service and retention
  • International customer service
  • Customer service training
  • Outstanding customer service
  • Customer service and assistance
  • Attentive customer service
  • Providing customer service

Languages

Spanish
Native or Bilingual

Timeline

Customer Service

Hefner Ace Hardware
06.2023 - Current

Direct Support Staff Member

Northstar Services
04.2012 - Current

Diploma -

Bloomfield Community Schools

Certified Nursing Aid Certification -

Northeast Community College
Katie Schmeckpeper