Katie Schneider
Gulf Breeze,FL
Overview
2
2
years of professional experience
Work History
Consumer Loans MSR II
Navy Federal Credit Union
08.2024 - Current
- Proficient in using loan management systems including CORE, Loan Applications, Loan Servicing, and other related platforms
- Expert in systems such as UAD, NICL, LOUI, Bluezone Sessions, HLC Notes, Internal Chat, Check Image Archives, and IBM Content Navigator, optimizing workflow and data management
- Populates and examines loan data for compliance, completeness and reviews for additional information quickly and accurately
- Advises members on loan financial practices and procedures, tailoring guidance to meet their needs while ensuring full adherence to policies
- Provides counseling to members on loan options, loan status, and policies while ensuring confidentiality
- Advises on collateral requirements, rates, and terms for secured loans, ensuring members are fully informed of loan conditions
- Clarifies inquiries related to credit bureau reports and lending policies, providing clear explanations to members regarding loan decisions
- Remains vigilant for potential fraud, quickly identifying and escalating concerns to safeguard member assets and organizational integrity
- Training Byte Tracker insures all required training is accomplished for the team before the assignment due date
- Acts as a Battle Buddy by training assigned teammate in areas designated by the supervisor, fostering a collaborative and knowledgeable team environment
- Takes detailed notes during team meetings and efficiently distributes meeting summaries to teammates via email, ensuring clear communication and follow-up
Consumer Loans Contractor
Navy Federal Credit Union - Teksystems
01.2024 - 08.2024
- Delivered positive member interactions by providing expert advice on products and services to both current and prospective members
- Handled high-volume member requests efficiently, ensuring timely and effective responses
- Adhered to Navy Federal contact center policies and procedures, while maintaining consistent service standards
- Applied strong analytical skills and sound judgment to resolve member issues quickly and effectively
- Proactively identified and anticipated member needs, driving first-call resolution and enhancing the overall member experience
Customer Service/Cashier
PetSence | West Marine | Target
06.2022 - 08.2023
- Gained valuable customer service experience through various summer roles during college, developing strong communication and problem-solving skills
- Resolved customer complaints with professionalism and empathy, fostering increased customer satisfaction and loyalty
- Created a welcoming environment by addressing customer inquiries and providing detailed product information, ensuring customers felt valued and appreciated
Education
Certifications
Bachelor of Arts - Psychology
The University of West Florida
Pensacola, FL08-2023
Associate of Science - Computer Science
The University of West Florida
Pensacola, FL08-2023
Skills
- Psychology degree enhances ability to engage effectively with staff, management, vendors, and members, fostering positive interactions in high-pressure environments
- Computer Science degree strengthens capacity to analyze, interpret, and apply data swiftly and accurately, driving informed decision-making
- Proven expertise in executing Navy Federal lending applications and services, utilizing active listening and multitasking skills to deliver an exceptional member experience
- Demonstrated ability to meet goals and exceed objectives in fast-paced, dynamic settings, maintaining high productivity levels
- Strong written, verbal, and interpersonal communication skills, enabling effective collaboration and clear, concise information sharing
- Highly adaptable and willing to take on additional responsibilities to contribute to team success and organizational growth
Recognitions
- Four Member Compliments
- Converted to full time Navy Federal Employee from Contractor
References
- Christina Davis - NFCU Consumer Loans Contact Center Supervisor
christina_davis@navyfederal.org | 850-554-8344
- Morgan Guyetta-Lancto - NFCU Account Services MSR Mentor
morgan_guyette-lancto@navyfederal.org | 850-860-6518
Timeline
Consumer Loans MSR II
Navy Federal Credit Union
08.2024 - Current
Consumer Loans Contractor
Navy Federal Credit Union - Teksystems
01.2024 - 08.2024
Customer Service/Cashier
PetSence | West Marine | Target
06.2022 - 08.2023
Certifications
Bachelor of Arts - Psychology
The University of West Florida
Associate of Science - Computer Science
The University of West Florida
Similar Profiles
Jessica JacksonJessica Jackson
Member Service Representative at Navy Federal Credit UnionMember Service Representative at Navy Federal Credit Union
London ParkerLondon Parker
Fraud Prevention Specialist at Navy Federal Credit UnionFraud Prevention Specialist at Navy Federal Credit Union
Noah CarterNoah Carter
Member Service Representative II at Navy Federal Credit UnionMember Service Representative II at Navy Federal Credit Union
Zaharenia Jackie ManosZaharenia Jackie Manos
Member Service Representative at Navy Federal Credit UnionMember Service Representative at Navy Federal Credit Union
Jonathan Jordan-CrawfordJonathan Jordan-Crawford
Key Holder at Racquet & JogKey Holder at Racquet & Jog