Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Seither

Westminster,MD

Summary

Proven leader in office and financial management, I excelled at EGS Electric by streamlining operations and enhancing customer relations, achieving a significant increase in operational efficiency. Expert in organizational skills and conflict management, my strategic approach to office administration and staff supervision fostered a productive work environment and solidified client trust. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Office Manager

EGS Electric
03.2021 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Conducted regular reviews of office procedures, identifying and implementing improvements for operational excellence.
  • Enhanced communication within office by implementing centralized digital messaging platform.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Optimized office space utilization, leading to more efficient and productive work environment.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Accounts Payable Manager

EGS Electric
03.2021 - Current
  • Managed accurate and timely processing of over [Number] invoices per month.
  • Reduced payment discrepancies with thorough invoice review, analysis, and reconciliation efforts.
  • Reviewed monthly expense reports for accuracy, identifying opportunities for cost savings and efficiencies.
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Developed reports for senior management to outline expenditures, vendor spend and forecasting.

Accounts Receivable Manager

Blazeguard Fire Protection
01.2014 - 03.2021
  • Maintained accurate financial records by regularly reconciling accounts receivable ledgers.
  • Ensured timely payments from clients through effective communication and proactive followups.
  • Posted customer payments by recording cash, checks, and credit card transactions.
  • Verified discrepancies and resolved clients' billing issues
  • Analyzed aging reports and provided recommendations for improving collections efforts.
  • Developed and maintained strong client relationships, fostering trust and open communication.
  • Prepared bills receivable, invoices, and bank deposits.
  • Provided exceptional customer service by addressing client inquiries promptly and professionally.
  • Reduced outstanding account balances through diligent follow-up on past due invoices.
  • Reconciled daily AR ledger and verified proper posting.
  • Negotiated payment terms with clients to facilitate mutually beneficial agreements while maintaining company profitability goals.

Service Manager

Blazeguard Fire Protection
01.2014 - 03.2021
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
  • Implemented strategies to increase customer service satisfaction ratings.

Field Service Coordinator

Blazeguard Fire Protection
01.2014 - 03.2021
  • Led team of up to [Number] service technicians in field activities.
  • Reduced time to complete service calls and expertly retained key customers.
  • Facilitated communication between office personnel, subcontractors, and customers.
  • Maintained schedule of up to [Number] service calls.

Education

High School Diploma -

South Carroll High School
Sykesville, MD
05.2004

Skills

Customer Service

Office Management

Organizational Skills

Office Administration

Excellent multi-tasking ability

Data Entry

Customer Relations

Clear oral/written communication

Billing

Scheduling and calendar management

Administrative Support

Payroll Processing

Bookkeeping

Document Management

Payroll and budgeting

Clerical Support

Account Reconciliation

Credit and collections

Relationship Building

Mail handling

Scheduling

Scheduling Coordination

Inventory Control

Staff Management

Employee Supervision

Operations Management

Human Resources

Conflict Management

Staff hiring

Administrative Oversight

Documentation and control

Policy Implementation

Workflow Optimization

Financial Reporting

Financial Tracking

Expense Reporting

Financial Accounting

Report Preparation

Event Coordination

Meeting planning

Database Administration

Project Management

Workforce Management

Technical Support

Proposal Writing

Computer Skills

Scheduling and Coordinating

Decision-Making

Customer Relationship Management

Goal Setting

Timeline

Office Manager

EGS Electric
03.2021 - Current

Accounts Payable Manager

EGS Electric
03.2021 - Current

Accounts Receivable Manager

Blazeguard Fire Protection
01.2014 - 03.2021

Service Manager

Blazeguard Fire Protection
01.2014 - 03.2021

Field Service Coordinator

Blazeguard Fire Protection
01.2014 - 03.2021

High School Diploma -

South Carroll High School

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