Katie Sheaffer
Gretna,NE
Summary
Dynamic leader with a proven track record at McDonald's, enhancing sales through strategic upselling and exceptional customer service. Skilled in financial management and fostering team engagement, I excel in creating a productive environment while ensuring health and safety compliance. Committed to achieving organizational goals with integrity and dedication.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Crew Person
McDonalds
- Contributed to sales growth through upselling promotional items and meal deals.
- Increased repeat business by providing exceptional customer service experiences.
- Streamlined kitchen processes by organizing workstations for maximum productivity during busy times.
- Efficiently handled multiple orders, resulting in shorter lines and wait time.
- Demonstrated strong multitasking abilities by balancing food preparation tasks with customer-facing duties.
General Manager
McDonalds
10.2022 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Formulated policies and procedures to streamline operations.
Manager
McDonalds
10.2019 - 10.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Bryan High School
Omaha, NESkills
- Leadership qualities
- Professionalism and integrity
- Initiative and Self-motivation
- Cash handling proficiency
- Goal setting and achievement
- Health and safety compliance
- Stress tolerance
- Networking and relationship building
- Sales and upselling
- Order management
- Work ethic and dedication
- Willingness to learn
Certification
Serve Safe
Timeline
General Manager
McDonalds
10.2022 - Current
Manager
McDonalds
10.2019 - 10.2022
Crew Person
McDonalds
Bryan High School