Katie Sherbert
Venice,CA
Summary
Experienced Event Production Manager with a proven track record in planning and executing flawless events at a high-end venue. Skilled in client relationship management, vendor negotiation, and team leadership to ensure exceptional service delivery. Adept at managing budgets, problem-solving, and bringing creative vision to event design. Committed to exceeding client expectations and maintaining the venue's reputation for luxury and elegance.
Overview
7
7
years of professional experience
Work History
Senior Event Production Manager
Ebell Long Beach (TresLA Catering)
05.2021 - Current
- Managed a diverse team of event staff for seamless execution and positive attendee experiences.
- Enhanced event efficiency by streamlining production processes and implementing time-saving strategies.
- Established strong relationships with clients, fostering trust and leading to repeat business opportunities.
- Mentored junior staff members, providing guidance on best practices in event planning and execution.
- Designed custom floor plans to maximize space utilization while adhering to safety regulations and accessibility requirements.
- Resolved unexpected challenges swiftly, minimizing disruptions to the overall event plan and schedule.
- Successfully managed tight deadlines while maintaining attention to detail throughout all stages of event planning.
- Attend tastings and assist the clients in curating a menu and bar package for their event.
Operations Assistant
Heal the Bay
06.2019 - 05.2021
- Collect and input all incoming donations into the data system
- Allocate funds to the appropriate campaigns
- Increased donor engagement by organizing and executing successful fundraising events.
- Enhanced donor retention rates with timely follow-ups and personalized thank-you notes.
- Streamlined donation processing, ensuring accurate record-keeping and prompt acknowledgment of gifts.
- Assist in managing the volunteers and inputting their information and hours worked into the data system
- Optimized database management, allowing for efficient tracking of donor interactions and giving history.
Food and Beverage Coordinator
Pizzana
05.2019 - 05.2021
- Directed the strategic placement of orders and coordinated delivery logistics to optimize customer satisfaction and maintain brand reputation
- Managed all aspects of catering orders, from initial inquiry to fulfillment, ensuring timely delivery and meeting customer expectations for large-scale events
- Spearheaded inventory management, maintaining adequate stock levels to support day-to-day operations and accommodate fluctuating demands amidst evolving COVID-19 restrictions
- Prioritized exceptional customer service throughout the takeout experience, resolving any issues promptly and ensuring orders were accurate and delivered on time
- Enhanced customer satisfaction by ensuring timely and efficient food and beverage service.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in smooth restaurant operations.
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Assisted in event planning, resulting in successful functions and positive feedback from clients.
- Improved efficiency by developing standardized processes for order taking and fulfillment.
Administrative Associate
Sea Shepherd Conservation Society
10.2018 - 06.2019
- Supported executive staff by preparing reports, presentations, and correspondence as needed.
- Collaborated with various departments to complete projects efficiently and effectively.
- Organized thousands of volunteer contact information from paper to an electronic database
- Managed confidential documents, safeguarding company information while maintaining strict adherence to privacy protocols.
- Entered all individual sales and donations into a database for each event
- Assists with all outreach events/volunteer coordination
Bartender
Wilson Creek Winery- Temecula, CA
06.2017 - 09.2018
- Delivered exceptional customer experiences as a bartender at a prestigious winery, expertly guiding patrons through wine selections, providing insightful recommendations, and creating personalized tasting experiences that highlighted the unique qualities of each wine.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Educated customers on drink options, making personalized recommendations based on preferences.
Education
Bachelor of Arts - Environmental Science
Colorado College
Colorado Springs, CO05.2017
Great Oak High School
Temecula, CA06.2013
Skills
- Events logistics management
- Client Relations
- CRM proficiency
- Problem-Solving
- Decision-Making
- Product and Service Sales
- Database Maintenance
- Adaptability and Flexibility
- Interpersonal Skills
- Time Management
- MS Office
- Administrative Support
Timeline
Senior Event Production Manager
Ebell Long Beach (TresLA Catering)
05.2021 - Current
Operations Assistant
Heal the Bay
06.2019 - 05.2021
Food and Beverage Coordinator
Pizzana
05.2019 - 05.2021
Administrative Associate
Sea Shepherd Conservation Society
10.2018 - 06.2019
Bartender
Wilson Creek Winery- Temecula, CA
06.2017 - 09.2018
Bachelor of Arts - Environmental Science
Colorado College
Great Oak High School
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