Katie Shields
Oakley,CA
Summary
Hardworking mother of 4! Looking for a position I can still tend to taking my kids to and from school. Highly organized and detail oriented with multitasking and task prioritization skills. Excellent work ethic and communication skills.
Overview
9
9
years of professional experience
Work History
Front Desk/office Admin
Brentwood Dental Center
01.2008 - 02.2013
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Answered multi-line phone system and enthusiastically greeted callers.
Data Input Specialist
Wells Fargo
01.2006 - 01.2008
- Completed data entry tasks with accuracy and efficiency.
- Developed and maintained databases to store customer information.
- Organized, sorted, and checked input data against original documents.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
Data Entry/Document Specialist/Accounts Assistant
National City Mortgage
06.2004 - 01.2006
- Prepared digital files, physical documents and work requests in compliance with company guidelines.
- Maintained organized and efficient document flows by using excellent planning and multitasking skills.
- Transmitted documents, organized revisions and tracked changes.
- Managed file archival and information retrievals.
Education
No Degree - Dental Assisting
Horizon Dental School
Antioch Ca06.2008
High School Diploma -
Elk Grove High School
Elk Grove, CA06.2004
Skills
- Registration Processing
- Guest Relations
- Information Protection
- Customer service
Timeline
Front Desk/office Admin
Brentwood Dental Center
01.2008 - 02.2013
Data Input Specialist
Wells Fargo
01.2006 - 01.2008
Data Entry/Document Specialist/Accounts Assistant
National City Mortgage
06.2004 - 01.2006
No Degree - Dental Assisting
Horizon Dental School
High School Diploma -
Elk Grove High School
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