Katie Shoemaker

• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Built rapport with customers through active listening, empathy, and personalized interactions
• Assisted customers in navigating company website, troubleshooting technical issues, and placing orders online
• Proactively followed up with customers after issue resolution to ensure their satisfaction was maintained
• Managed escalated customer issues with professionalism and empathy, ensuring swift resolution while maintaining a positive brand image
• Developed strong problem-solving skills through analyzing complex situations quickly while maintaining composure under pressure
• Handled billing inquiries including payment processing, refunds, adjustments, and account updates accurately and efficiently
• Resolved complex customer complaints by investigating the root cause of the issue and implementing appropriate solutions
• Demonstrated strong product knowledge to effectively answer customer questions and provide accurate information

• Delivered packages and goods to customers in a timely and efficient manner
• Ensured the safe handling and transportation of fragile or perishable items
• Provided excellent customer service by addressing inquiries and concerns promptly and professionally
• Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
• Maintained a clean driving record throughout employment tenure

• Followed standard operating procedures (SOPs) to ensure product quality and consistency
• Performed quality checks on finished products to meet specifications and standards
• Utilized computer systems or software applications for data entry, inventory tracking, or reporting purposes
• Maintained cleanliness of work area according to company standards
• Worked effectively in a fast-paced team environment
• Demonstrated strong attention to detail when inspecting products for defects
• Created and updated spreadsheets with large volumes of data, organizing information for easy retrieval
• Entered and verified data accurately into company database, ensuring data integrity

• Provided recommendations on menu items based on customer preferences and dietary restrictions
• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Developed strong product knowledge including ingredients used in dishes allowing me to provide detailed information about menu items
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers

• Efficiently packed materials according to specific instructions and quality standards
• Collaborated with team members to meet production goals and deadlines in a fast-paced environment
• Inspected materials for defects or damages before packing, ensuring only high-quality products are shipped out
• Followed safety protocols and guidelines to prevent accidents or injuries in the workplace
• Organized work area by keeping it clean, neat, and free from hazards for optimal efficiency
• Communicated effectively with supervisors regarding any issues or concerns related to material packing processes
• Maintained cleanliness standards within the warehouse facility through regular cleaning activities including sweeping floors, removing debris etc

• Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
• Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
• Adhered to all food safety regulations to ensure the health and well-being of customers
• Resolved customer complaints or concerns promptly and professionally to ensure a positive dining experience
• Managed inventory levels of supplies such as napkins, utensils, condiments etc
• Ensuring availability during peak hours
• Developed strong product knowledge including ingredients used in dishes allowing me to provide detailed information about menu items
• Managed multiple tasks simultaneously while maintaining a high level of professionalism and efficiency
• Maintained knowledge of current promotions, specials, and menu changes to effectively communicate with customers
• Crafted and served a wide variety of cocktails and beers to patrons in a fast-paced bar environment
• Maintained cleanliness and organization of the bar area, ensuring compliance with health and safety regulations
• Participated in monthly team meetings to discuss new promotions or menu changes

• Closely followed company policies regarding weight limits, stacking heights, and load distribution for safe transportation of goods
• Prioritized safety at all times by wearing appropriate personal protective equipment (PPE) such as steel-toed boots and reflective vests
• Demonstrated exceptional teamwork skills by assisting colleagues with their tasks during peak periods or when facing tight deadlines
• Efficiently operated manual pallet jacks and hand trucks to transport goods between trucks and storage areas
• Maintained a high level of physical fitness to meet the demands of heavy lifting and prolonged standing during work shifts
• Efficiently sorted incoming packages and mail based on designated criteria

Online