Excellent communication skills when interacting with patients, families, colleagues, and other healthcare personnel
Strong organizational skills enabling efficient management of multiple tasks simultaneously
Knowledgeable about infection control procedures, safety protocols, emergency response plans, and other relevant regulations
Highly proficient in using electronic medical records systems, specifically EPIC, to document patient information accurately and efficiently
Proficient in preparing rooms before patient arrival, ensuring necessary medical equipment is available
Perform daily skills such as IV insertion and removal, in-line suctioning for tracheotomy patients, blood draws, straight catheterization, foley insertion and removal, and EKGs
Accompany ICU RN and Respiratory Therapist in transporting critically ill patients to imaging appointments or other necessary trips throughout the hospital
Adept at maintaining accurate documentation within an established timeline
Committed to upholding ethical standards related to patient privacy and confidentiality laws
Report changes in patient condition to RN to facilitate immediate intervention
Follow infection control procedures to prevent or stop spread of infection.
AFTER CARE DIRECTOR
St. Dominic School
08.2021 - Current
Provide guidance and support to staff members who were responsible for leading activities such as arts and crafts, sports, academic tutoring
Develop strategies to increase student engagement in activities, as well as implement new programs and initiatives
Grew daily attendance from 35 children a daily to 95 children a day over two years
Implemented behavior management policies that ensure a safe learning environment for all students
Maintain accurate records of attendance and participation in activities by students
Coordinate and manage the daily after care schedule for students in grades K-8, including assigning supervising staff to appropriate locations
Ensure compliance with applicable laws and regulations related to health and safety standards within the facility
Manage budgeting responsibilities related to the program's expenses such as supplies, payroll, and snacks
Work collaboratively with school personnel to ensure that after-school programming was aligned with the school's curriculum objectives.
ASSISTANT STORE MANAGER
Carter's
10.2018 - 03.2020
Managed day-to-day operations including scheduling shifts, assigning tasks and reviewing daily goals
Resolved customer complaints efficiently while maintaining excellent customer service
Built employee knowledge through training and mentoring
Assisted in recruiting process, hiring and retaining top talent
Led floor sets following plan-o-grams to update store appearance according to corporate layouts
Tracked daily operational activities such as store expenses and payroll records
Communicated expectations, policy changes, new initiatives, and product knowledge to employees
Taught loss prevention practices and policies to minimize shrink
Assisted customers with product selection, pricing, payment options and returns and exchanges.
REGIONAL MARKETING COORDINATOR
Apple American Group
05.2010 - 06.2015
Responsible for development, execution and analysis of marketing programs for 25 restaurants in the Pennsylvania/West Virginia region with an annual marketing budget of $1,300,000
Collaborated with Regional President and Area Directors to build profitable sales resulting in the Pennsylvania/West Virginia region producing the highest percentage of sales and profitability in the Apple American Group as reported in January 2013
Gross Sales for PA/WV market consistently exceeded $70 million annually
Managed regional community involvement programs that resulted in over $523,000 in contributions from Apple American to schools and educational programs, non-profits, veterans groups and other local entities
Developed and led execution of marketing and public relations programs for nine Grand Openings/Remodels that included business to business promotions, relations with community leaders and local Chamber of Commerce within communities
Confirmed that all signage and outdoor publicity permits and contracts were properly acquired
Strategically located highway billboards and highway directional signs through PennDOT
Managed placement of all interior artifacts to convey Applebee's neighborhood environment
Researched and documented competitive pricing information
Reviewed local data with the Market President to recommend menu items and price adjustments
Coordinated local implementation of media buys and programs
Negotiated, executed and analyzed added-value promotions tied to media efforts
Built and maintained relationships with local media, charitable organizations and vendors
Explored and pursued partnerships in community events to optimize brand awareness
Conceptualized, designed and developed all advertising, publications and in-store materials
Managed social media including purchasing Facebook ads, monitoring comments, coordinating promotions and assigned and monitored their placement with specific restaurants to resolve any issues mentioned, and cultivate a positive image
Tracked and reported activities and results after every accounting period including coordination with IT POS support and regional accounting personnel
Created content, including press releases, emails, and website copy to support regional campaigns.
INSIDE TERRITORY SALES MANAGER
Progressive Insurance Company
09.2005 - 05.2010
Managed largest national inside sales territory which included Texas, Connecticut and downstate New York with a combined written premium of over $146 million dollars
Recognized as one of the top three performing Inside Territory Sales Managers in the country measured by percentage increase in the new application growth for all Special Lines products during the Special Lines evaluation
Special Achievement: Received Kudos Award in recognition of outstanding work in uncovering distinct opportunities to foster positive client relationships through innovative approaches
Developed a unique pin code system to provide headquarters desired control while allowing agents new opportunities for increased sales
Managed high-profile national accounts, i.e Texas Farm Bureau, Farmers Insurance agents in Texas
Built profitable relationships with stagnant accounts resulting in product awareness and increased quotes and applications
Developed maximum potential sales by educating agents on all product lines and explored additional sales opportunities to increase an agency's book of business
Trained agents on Progressive Insurance software to ensure familiarity and proficiency with technical processes.
Education
Associate Degree in Nursing -
Cuyahoga Community College
Cleveland, OH
05.2024
Bachelor of Business Administration - Marketing & Management
Kent State University
Kent, OH
01.2005
Timeline
NURSE INTERN, NEURO ICU
MetroHealth Hospital
04.2023 - Current
AFTER CARE DIRECTOR
St. Dominic School
08.2021 - Current
ASSISTANT STORE MANAGER
Carter's
10.2018 - 03.2020
REGIONAL MARKETING COORDINATOR
Apple American Group
05.2010 - 06.2015
INSIDE TERRITORY SALES MANAGER
Progressive Insurance Company
09.2005 - 05.2010
Associate Degree in Nursing -
Cuyahoga Community College
Bachelor of Business Administration - Marketing & Management
Emergency Medicine Registration/Scheduling Specialist/Patient Services Representative at MetroHealth HospitalEmergency Medicine Registration/Scheduling Specialist/Patient Services Representative at MetroHealth Hospital