Katie Skare
Fargo
Summary
Professional banking specialist with strong expertise in financial operations, risk management, and regulatory compliance. Demonstrates exceptional ability to collaborate within teams and adapt to changing needs, ensuring seamless workflows and optimal results. Skilled in process improvement, data analysis, and client relations, consistently delivering high-quality outcomes. Known for reliability, integrity, and results-driven approach in high-pressure environments.
Overview
8
8
years of professional experience
Work History
Banking Operations Specialist
WEX
03.2025 - Current
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries by e-mail and in person.
- Handled various accounting transactions.
- Contributed to business growth through active involvement in product development processes.
- Processed money movements, check deposits, and other transactions for our financial customers and partners.
- Assisted creating of the Banking Operations Manual
- Set up, configured, and tested 13 laptops to ensure compatibility with individual bank platforms and corresponding document scanners.
- Trained and mentored junior staff on banking operations best practices.
- Collaborated with cross-functional teams to resolve complex client issues efficiently.
Team Lead / Senior Payment Processor
WEX Health Inc.
07.2018 - Current
- Collaborate closely with leadership to manage training programs for new hires and implement process improvements.
- Develop and maintain procedural manuals to enhance team performance and efficiency.
- Accurately process payments, reducing errors and ensuring operational efficiency.
- Trained new hires and coordinated with leadership to track onboarding progress and follow-up actions.
- Collaborated with other teams to effectively onboard new partners and assist with departmental information needs.
- Created the newest partner Ascensus Process and Procedures Manual, setting standards for team processes.
Payroll / Office Staff / Event Staff
Games To Go
05.2018 - Current
- Coordinated with the ProResources staff to ensure the transition to the new payroll system was a smooth process.
- Ensured everyone was enrolled by the due date.
- Assisted with troubleshooting and questions or concerns regarding the new system.
- In charge of onboarding new employees.
- Responds to customer calls and questions; forwards any in-depth requests to the manager or owner.
- Created Excel and Word documents for volunteer sign-ups, mailing labels for any flyers.
- Created inventory spreadsheets in Excel and is responsible for accurate tracking.
- Ensured all scheduled parties were staffed appropriately to meet client expectations.
- Works scheduled events, assisted with setup and tear down of events.
- Ensures inflatables are cleaned along with the party room before and after each party.
Education
Certificate - Administrative Support
Minnesota State Community And Technical College
Moorhead, MN05-2024
Skills
- Team Leadership & Training
- Payment Processing & ACH Research
- Payroll & Employee Onboarding
- Process Improvement & Documentation
- SLA Management & Operations Oversight
- Compliance & Account Verification
- Customer Service Excellence
- Record Keeping (Paper/Electronic)
Timeline
Banking Operations Specialist
WEX
03.2025 - Current
Team Lead / Senior Payment Processor
WEX Health Inc.
07.2018 - Current
Payroll / Office Staff / Event Staff
Games To Go
05.2018 - Current
Certificate - Administrative Support
Minnesota State Community And Technical College