Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Katie Smith

San Antonio,TX

Summary

Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Hostess

Texas Roadhouse
San Antonio, TX
07.2023 - 12.2023
  • Verified reservations and wait times with customers.
  • Checked restrooms to refill products and perform light cleaning duties, emptying trash, and restocking paper products.
  • Escorted guests to seating area, furnished menus and highlighted daily specials.
  • Took reservations from patrons by phone or online.
  • Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Accurately recorded customer information into reservation system.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Greeted guests warmly upon arrival, seating them promptly.
  • Tracked inventory of tableware, linens, condiments, ensuring adequate supply levels at all times.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Resolved any customer complaints or issues quickly and professionally.

Food Service Worker

Chipotle
San Antonio, TX
03.2023 - 07.2023
  • Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Made meals in accordance with company standards and requirements.
  • Maintained safe food handling practices to prevent germ spread.
  • Monitored inventory to keep adequate stock of food items and supplies.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Packaged and bagged cooked food and prepared items.
  • Stocked supplies such as food, dishes, utensils, and cleaning materials.
  • Directed patrons to restrooms and other amenities within facility.
  • Monitored inventory levels of food items used during meal services.
  • Assisted in the preparation of food items according to recipes and instructions.
  • Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
  • Ensured that all foods were prepared according to health department regulations.
  • Filled and served various beverages for customers.

Education

Brennan High School
San Antonio, TX
06-2025

Skills

  • Guest Engagement
  • Customer Service
  • Food Running
  • Reservations Management
  • Performance Improvement
  • Cleaning and Sanitation
  • Supply Management
  • Time Management and Prioritization
  • Relationship Building
  • Customer Service-Oriented
  • Maintenance Requests

Languages

English
Native/ Bilingual

Certification

  • Food Handlers Certification

Timeline

Hostess

Texas Roadhouse
07.2023 - 12.2023

Food Service Worker

Chipotle
03.2023 - 07.2023

Brennan High School

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Katie Smith