Katie Smith
Oneonta,AL
Summary
Meticulous Medical Records Clerk with 15-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.
Overview
22
22
years of professional experience
Work History
ROI Specialist
Datavant / Access Information Managment
01.2009 - Current
- Release medical records in accordance with HIPAA regulations and company policies.
- Maintained up-to-date knowledge on industry regulations and best practices, ensuring proper adherence within the organization.
- Supported colleagues during peak periods or absences by taking on additional workload when needed, demonstrating teamwork and flexibility.
- Actively participated in interdisciplinary team meetings, providing valuable input on release of information matters and contributing to the overall success of the organization.
- Handled sensitive situations with professionalism and empathy, ensuring a positive experience for patients and their families during the information release process.
- Generated cover letters, pre-payment notices and invoices to mail information to requestors.
- Enhanced the efficiency of the release of information process by implementing a streamlined system for handling requests.
- Reproduced protected health information by using data extraction and file management techniques.
- Reduced errors in released records by thoroughly reviewing documentation before submission.
- Promoted patient privacy rights by educating staff members on best practices for handling sensitive information appropriately during the release process.
Accounting and Payroll Specialist
P & S Transportation
02.2007 - 01.2009
- Provided customer service to employees regarding payroll inquiries and issues.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Medical Receptionist
Birmingham Pulmonary Group
01.2003 - 01.2007
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
Education
No Degree - Business
University of Alabama At Birmingham
Birmingham, ALSkills
- Data Interpretation
- Customer Service
- Medical terminology understanding
- Account Management
- Payment Collection
- Data Entry
- Patient confidentiality
- Written and verbal communication
Timeline
ROI Specialist
Datavant / Access Information Managment
01.2009 - Current
Accounting and Payroll Specialist
P & S Transportation
02.2007 - 01.2009
Medical Receptionist
Birmingham Pulmonary Group
01.2003 - 01.2007
No Degree - Business
University of Alabama At Birmingham
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