Summary
Overview
Work History
Education
Skills
Timeline
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Katie Smith

402 W Division St Union City,OK

Summary

Experienced and dependable worker with a proven track record of efficiently completing tasks in various settings. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

11
11
years of professional experience

Work History

Postal Support Employee

United States Post Office
Union City, OK
07.2021 - Current
  • Handle mail with confidentiality and discretion, and safeguard PII through careful and secure mail management, while maintaining strict confidentiality standards when handling sensitive information.
  • Handled customer complaints and offered solutions in a professional and friendly manner.
  • Manage inventory and supplies to ensure that materials are available when needed.
  • Provided support to colleagues to maintain a collaborative work environment when help is needed during peak season.
  • Maintained updated knowledge of postal policies through continuing education and advanced training.
  • Collected payments from customers for postal services rendered.
  • Compile daily financial reports to track stamp and monetary balances.
  • Contact maintenance when issues arise to ensure the safety of employees and customers.

Administrative Assistant

Entrusted Hearts By Baptist Village
Oklahoma City, OK
03.2021 - 07.2021
  • As an Administrative Assistant at Entrusted Hearts, I ensured full compliance with HIPAA regulations by managing patient records securely, maintaining confidentiality, and implementing privacy protocols in accordance with federal standards.
  • Handling general office duties, such as filing, photocopying, and organizing documents.
  • Answering phones, responding to emails, and managing communication between residents, families, and staff.
  • Maintaining accurate and updated records of patient files, medical records, and personal information, while ensuring compliance with HIPAA.
  • Supporting payroll processing by maintaining accurate employee timesheets and records.
  • Maintaining up-to-date employee records, including certifications, training, and performance reviews.
  • Assisting with the hiring process by preparing documentation, setting up interviews, and helping new staff get oriented.
  • Assisting with the admission process for new residents, including paperwork, orientation, and integrating them into the facility.
  • Tracking and ordering medical and office supplies, ensuring that the office is well-stocked with the necessary materials.

Customer Service Cashier

Kohl's
Yukon, OK
09.2018 - 10.2019
  • As a customer service cashier at Kohl’s, I was responsible for providing excellent customer service, while handling transactions, and resolving customer inquiries.
  • Scanning and bagging items efficiently.
  • Processing various payment methods (cash, credit/debit, Kohl's Charge, gift cards, etc.).
  • Handling returns, exchanges, and price adjustments.
  • Applying Kohl's rewards, coupons, and discounts.
  • Greeting customers and answering questions.
  • Assisting with store policies, promotions, and Kohl's Cash.
  • Helping customers find products, or directing them to associates.
  • Balancing the cash drawer and handling transactions accurately.
  • Issuing refunds or store credits per policy.

Restaurant Waitress

Dairy Mart
Union City, OK
05.2014 - 07.2018
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Replenished beverages throughout dining experience, refilling glasses as needed or requested by customers.
  • Prepared checks, itemizing total meal costs and taxes.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Greeted customers as they entered the restaurant and provided them with quality service.
  • Ensured compliance with health department regulations by properly storing foods according to temperature guidelines.
  • Filled condiments and napkin containers during slack periods.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.

Education

High School Diploma -

Mustang High School
Mustang, OK
05-2014

Skills

  • Organizing and prioritizing tasks, and multitasking effectively
  • Strong verbal and written communication skills for emails, reports, and phone calls
  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
  • Meeting deadlines and managing multiple tasks efficiently
  • Ensuring accuracy in data entry, reports, and correspondence
  • Addressing unexpected office challenges quickly and effectively
  • Maintaining confidentiality and professionalism
  • Adjusting to changing priorities and deadlines
  • Remaining calm under pressure in a fast-paced environment
  • Quick Learner

Timeline

Postal Support Employee

United States Post Office
07.2021 - Current

Administrative Assistant

Entrusted Hearts By Baptist Village
03.2021 - 07.2021

Customer Service Cashier

Kohl's
09.2018 - 10.2019

Restaurant Waitress

Dairy Mart
05.2014 - 07.2018

High School Diploma -

Mustang High School

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Katie Smith