Katie Smith
Helena,MT
Summary
Friendly and organized individual with excellent communication skills and positive demeanor. Well-versed in handling patient interactions and appointment scheduling, proficient in managing electronic health records and multi-line phone systems. Committed to enhancing patient experience and ensuring efficient office operations. Agriculture professional with thorough background in maintaining barns and caring for livestock. Proven ability to support farm operations through effective teamwork and adaptability to dynamic needs. Known for strong organizational skills and reliability in handling daily tasks.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Sage Medical Clinic
01.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated patient scheduling and check-in, check-out.
- Checked patient insurance and demographic to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
Office Worker
Hard Rock Road Building and Utilities
01.2024 - 05.2024
- Executed record filing system to improve document organization and management.
- Improved office efficiency by streamlining filing systems and organizing document storage.
- Reduced errors in data entry tasks by implementing a thorough proofreading process before submitting documents.
- Assisted with financial management, tracking expenses and creating budget reports for department heads.
- Input data into spreadsheets and databases.
- Assisted with the process of payroll
Barn Hand
R Bar B Arena
09.2021 - 12.2023
- Increased overall barn efficiency by implementing effective cleaning and maintenance routines.
- Enhanced animal well-being through attentive care, proper feeding, and regular health checks.
- Contributed to a safe working environment by promptly addressing hazards and maintaining clean workspaces.
- Ensured proper care for injured or sick animals by administering prescribed medications and treatments under owner's guidance.
- Improved animal handling skills through continuous training under experienced equestrians on staff.
- Upheld high standards of cleanliness throughout all facilities.
- Assisted in the organization of on-site and off-site events.
- Exercised horses and performed therapy treatments.
- Responsible for mailing out products to customers, making bank deposits and other errands that barn manager needed completed.
Pet Sitter
Multiple
02.2021 - 06.2023
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Cleaned out and scooped litter trays and food and water bowls to provide clean environment for pets.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Exercised animals regularly with walks and rigorous play activities.
- Gave medication to pets following guidelines from owners.
- Attended consultations and met with pets and pet guardians to obtain guidelines and protocol for care.
- Fed, watered and cared for goats, steers, chickens, horses, dogs, cats, and sheep.
- Monitored pet's behavior, made notes and reported all information back to guardian.
Busser/Hostess
Brewhouse Pub And Grille
09.2021 - 03.2022
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Organized and cleaned assigned sections by sanitizing and cleaning table, counter, and kitchen surfaces.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Trained new staff in bussing and cleaning procedures.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
High School Diploma -
East Helena High School
Helena, MT06.2023
Skills
- Assisting veterinarian
- Assisting farrier
- Feeding animals
- Stall/barn cleaning
- Animal health monitoring
- Supplement administration
- Honest and Trustworthy
- Working with the public
- Front desk operations
- Appointment scheduling
Timeline
Administrative Assistant
Sage Medical Clinic
01.2024 - Current
Office Worker
Hard Rock Road Building and Utilities
01.2024 - 05.2024
Barn Hand
R Bar B Arena
09.2021 - 12.2023
Busser/Hostess
Brewhouse Pub And Grille
09.2021 - 03.2022
Pet Sitter
Multiple
02.2021 - 06.2023
High School Diploma -
East Helena High School
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