Overview
Work History
Education
Skills
Timeline
Generic

Katie Smith

Warren

Overview

2
2
years of professional experience

Work History

Patient Service Representative

MaineHealth
10.2024 - Current
  • Provided exceptional customer service by addressing patient inquiries and resolving issues efficiently.
  • Scheduled appointments and coordinated patient flow to optimize clinic operations.
  • Collaborated with clinical staff to relay important patient information for enhanced care delivery.
  • Educated patients on office policies, procedures, and available healthcare services effectively.
  • Adapted quickly to new software systems and processes, enhancing operational efficiency during busy periods.

Supervisor

Coastal Opportunities Maine
05.2023 - 10.2024
  • Provided compassionate care and support to individuals with disabilities, enhancing daily living activities.
  • Developed and implemented personalized care plans in collaboration with healthcare professionals and family members.
  • Maintained accurate documentation of care services delivered, ensuring compliance with regulatory standards.
  • Trained new staff on best practices for direct care, promoting a culture of safety and efficiency.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.

Education

Bachelor of Arts - Liberal Studies

University of Maine, Augusta
Augusta, ME
05-2015

Skills

  • Customer service
  • HIPAA compliance
  • Insurance verification
  • Insurance verifying
  • Appointment scheduling
  • Scheduling appointments
  • Payment collection
  • Patient greeting
  • Document filing

Timeline

Patient Service Representative

MaineHealth
10.2024 - Current

Supervisor

Coastal Opportunities Maine
05.2023 - 10.2024

Bachelor of Arts - Liberal Studies

University of Maine, Augusta

Similar Profiles

CREATE PROFILE
Katie Smith