Katie Smith
Warren
Overview
2
2
years of professional experience
Work History
Patient Service Representative
MaineHealth
Rockland, ME
10.2024 - Current
- Provided exceptional customer service by addressing patient inquiries and resolving issues efficiently.
- Scheduled appointments and coordinated patient flow to optimize clinic operations.
- Collaborated with clinical staff to relay important patient information for enhanced care delivery.
- Educated patients on office policies, procedures, and available healthcare services effectively.
- Adapted quickly to new software systems and processes, enhancing operational efficiency during busy periods.
Supervisor
Coastal Opportunities Maine
Camden, ME
05.2023 - 10.2024
- Provided compassionate care and support to individuals with disabilities, enhancing daily living activities.
- Developed and implemented personalized care plans in collaboration with healthcare professionals and family members.
- Maintained accurate documentation of care services delivered, ensuring compliance with regulatory standards.
- Trained new staff on best practices for direct care, promoting a culture of safety and efficiency.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
Education
Bachelor of Arts - Liberal Studies
University of Maine, Augusta
Augusta, ME05-2015
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Appointment scheduling
- Scheduling appointments
- Payment collection
- Patient greeting
- Document filing
Timeline
Patient Service Representative
MaineHealth
10.2024 - Current
Supervisor
Coastal Opportunities Maine
05.2023 - 10.2024
Bachelor of Arts - Liberal Studies
University of Maine, Augusta