Katie Solis
Baldwin Park,CA
Summary
Dependable server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
7
7
years of professional experience
Work History
Server
The Cheesecake Factory Restaurant
05.2024 - Current
- Managed multiple tables efficiently, ensuring timely food and beverage delivery.
- Collaborated with kitchen staff to ensure accurate order fulfillment and presentation.
- Resolved customer complaints swiftly, enhancing overall dining experience.
- Maintained cleanliness and organization of dining area for optimal guest satisfaction.
- Cultivated warm relationships with regular customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server/manager
Lucilles Smokehouse BBQ
04.2022 - 03.2024
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
- Proactively communicated with servers to coordinate workflows and monitor service during busy shifts.
- Welcomed and greeted guests before presenting special menu items to clients.
- Closed the store and made sure everything was ready for success the next day
Server
Marie Callender's
10.2021 - 01.2023
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
Server
El Pescador West Covina
01.2021 - 12.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Host/Server Shift Leader
CULICHITOWN
08.2020 - 08.2021
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Recruited and trained new waitstaff personnel, providing rapid onboarding processes to integrate additional team members quickly.
- Collaborated with kitchen staff to coordinate restaurant goals such as upselling certain items, addressing product availability issues and other communication concerns.
Crew Member
McDonald's
07.2018 - 12.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Assisted other team members to achieve goals.
Education
GED -
Mt San Antonio College
Walnut, CAHigh School Diploma -
El Monte High School
El Monte, CA06.2019
Skills
- Seating Assignment Preparation
- Food Sales and Promotion
- Bilingual
- To-Go Order Preparation
- Order Accuracy
- Cash Handling
- Train Employees
- Teamwork
Languages
Spanish
Full Professional
Timeline
Server
The Cheesecake Factory Restaurant
05.2024 - Current
Server/manager
Lucilles Smokehouse BBQ
04.2022 - 03.2024
Server
Marie Callender's
10.2021 - 01.2023
Server
El Pescador West Covina
01.2021 - 12.2022
Host/Server Shift Leader
CULICHITOWN
08.2020 - 08.2021
Crew Member
McDonald's
07.2018 - 12.2020
GED -
Mt San Antonio College
High School Diploma -
El Monte High School
Similar Profiles
David CanoyDavid Canoy
Bartender/Server at The Cheesecake Factory RestaurantBartender/Server at The Cheesecake Factory Restaurant
Samantha PerrySamantha Perry
Host at Cheesecake Factory RestaurantHost at Cheesecake Factory Restaurant
Abbie ShorterAbbie Shorter
Server at The Cheesecake Factory RestaurantServer at The Cheesecake Factory Restaurant
Saul FloresSaul Flores
Process Guide at AmazonProcess Guide at Amazon
Nathaniel RodriguezNathaniel Rodriguez
Video Editor at Free LancelotVideo Editor at Free Lancelot