KATIE STALLINGS
Knoxville,United States
Summary
Experienced Sales Associate with 5 years of combined experience in floor and e-commerce sales, building relationships with customers and promoting teamwork within a fast-pace retail setting.
Overview
9
9
years of professional experience
Work History
Sales Associate
Harper Acura
Knoxville
03.2022 - Current
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Internet Sales Manager
AutoNation Honda
Knoxville, TN
02.2020 - 02.2022
- Process e-leads and phone calls
- Disposition phone calls
- Draw customers in the door
- Product knowledge
- Great communication skills
- Provide customers the best experience through each step of the car-buying process
Floor Sales Associate
AutoNation Honda
Knoxville, TN
12.2019 - 02.2020
- Welcome customers, whether they are looking for a vehicle or need guidance to another department
- Provide excellent customer service
- Understand the customers needs and desires in a vehicle
Receptionist
AutoNation Honda
Knoxville, TN
04.2019 - 12.2019
- Disposition phone calls
- Organize owner's manuals and keys
- Receive and check-in mail
- Answer and distribute phone calls
- Create temporary vehicle tags
Pharmacy Technician
Walmart Pharmacy
Peoria, IL
12.2015 - 10.2018
- Create customer profiles and update changes such as demographics, allergies and new medications
- Participate in product inventory audits (prescription pharmaceutical and over-the-counter)
- Communicate extensively with patients to provide assistance, support and instructions
- Adhere to regulatory guidelines for workplace safety and customer confidentiality
- Order medicines daily to ensure compliance with demands and needs
- Prepare and submit claims to insurance companies for payment
- Efficiently process cash register transactions for new and refilled prescription orders
- Maintain clean and organized pharmacy shelves and work areas
- Restock shelves and prepare expired drugs for return
- Prepare medication labels with item name and quantity
Education
High School Diploma -
Illinois Central College
East Peoria, ILHigh School Diploma - Biochemistry
Monmouth College
Monmouth, ILSkills
Perceptive
Excellent Communicator
Task Oriented
Great Organizational Skills
Computer Proficient
Courteous/Caring
Honest and Ethical
Phone
cell, 309-642-4677
Timeline
Sales Associate
Harper Acura
03.2022 - Current
Internet Sales Manager
AutoNation Honda
02.2020 - 02.2022
Floor Sales Associate
AutoNation Honda
12.2019 - 02.2020
Receptionist
AutoNation Honda
04.2019 - 12.2019
Pharmacy Technician
Walmart Pharmacy
12.2015 - 10.2018
High School Diploma -
Illinois Central College
High School Diploma - Biochemistry
Monmouth College