Katie Stephens
Arvada,CO
Summary
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Shift Leader
Walgreens
12.2022 - Current
- Improved team productivity by implementing efficient task delegation methods.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained a clean and safe work environment.
- Provided ongoing training for new hires, fostering a positive team atmosphere that encouraged growth and development.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Implemented procedural updates as needed based on company policy changes or industry developments.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Supported a culture of continuous improvement by identifying and addressing areas for potential growth, both individually and as a team.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Streamlined inventory management processes, leading to reduced waste and optimized stock levels.
Security Officer Supervisor
Southwest Protective Services
08.2005 - 06.2022
- Reduced incidents of theft and vandalism by closely monitoring and diligently patrolling the premises.
- Collaborated with local law enforcement agencies to provide a secure environment for company employees and visitors.
- Provided exceptional customer service to clients, addressing concerns promptly and professionally while maintaining a focus on safety and security.
- Assisted in the development of security plans for special events, coordinating with multiple departments to ensure seamless execution.
- Actively participated in regular meetings with upper management to discuss ongoing security issues, trends, and potential risks facing the company.
- Handled sensitive information discreetly while adhering to strict confidentiality guidelines set forth by the organization.
- Effectively resolved conflicts between staff members or visitors, employing strong communication skills and level-headed problem-solving techniques.
- Continuously sought opportunities for professional development within the field of security management, attending workshops and conferences to broaden my knowledge base.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, and by foot.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Developed detailed incident reports, providing comprehensive information for management review and decisionmaking.
Solid Waste Operator
City Of Flagstaff
05.2020 - 06.2021
- Reduced equipment downtime by troubleshooting issues and performing timely repairs.
- Increased overall product quality through meticulous attention to detail during operation processes.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
- Upheld quality standards through regular inspections of completed products, addressing any inconsistencies immediately.
- Conducted preventative maintenance on equipment, prolonging its lifespan and reducing the need for costly repairs.
- Consistently met or exceeded performance targets while maintaining strict adherence to health, safety, and environmental regulations.
- Optimized production workflows by analyzing processes, identifying inefficiencies, and implementing corrective actions.
- Handled adjustments or modifications to machines as needed based on product specifications or changes in operational parameters.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Provided on-the-job training to newly hired workers and team members.
- Performed inspections and routine maintenance on equipment.
- Operated technical and mechanical equipment and adjusted machine settings according to work cycles.
- Worked outside in all weather conditions.
- Kept accurate records of defective units or products.
- Performed general equipment maintenance and repair to minimize downtime.
Education
No Degree - Criminal Justice
University of Phoenix
Tempe, AZ02.2008
Skills
- Production Reporting
- Equipment Troubleshooting
- Team Supervision
- Technical Support
- Operations Management
- Issue Resolution
- Safety Processes and Procedures
- Creative Problem-Solving
- POS System Operation
- Flexible Schedule
- Strong Verbal and Written Communication
- Shift Paperwork Completion
- Positive Attitude
- Daily Workflows
- Role Modeling
- Staff Education and Training
- Staff Development
- Client Service
- Client Support
- Staff Supervision
- Team Leadership
- Assigning Work
- Team Motivation
- Cash Handling
- Inventory Counts
- Effective communication
- Attention to detail
- Decision-making capabilities
- Delegation skills
- Task prioritization
- Customer Service Management
- Operations Support
Certification
- Provisional Pharmacy Technician License -
- CPR and First-Aid Certified
Languages
American Signed Language
Native or Bilingual
Timeline
Shift Leader
Walgreens
12.2022 - Current
Solid Waste Operator
City Of Flagstaff
05.2020 - 06.2021
Security Officer Supervisor
Southwest Protective Services
08.2005 - 06.2022
No Degree - Criminal Justice
University of Phoenix