Katie Stephens
Martinez,CA
Overview
14
14
years of professional experience
1
1
Certification
Work History
General Manager
Optum Workplace Well-being
05.2019 - Current
- Responsible for full-cycle human capital including hiring, onboarding, training, and coaching onsite team.
- Launched very first Regional Exercise Specialist position for the Bay Area in 2022. Continue to manage and develop RES which supports over 6 locations with coverage.
- Monitor and control operating budget and monthly expenses for fitness center.
- Develop and maintain excellent relationships and thorough communication with client, onsite vendors, and tenant contacts to ensure smooth operation.
- Manage over 50 tenant memberships with unique billing processes in Flex.
- Plan and implement engaging and diverse programs including fitness center challenges, lead Good Form workshops, and participate in campus-wide tenant events.
- Oversee personal training program - personally maintain an average of 11 clients per month, delivering 30-45 sessions per month and $1,700 additional revenue to client.
- Launched FitnessOnDemand in 2023, working closely with client, FOD sales team, and Optum WWB implementation team. Promote and market FOD, maintaining an avg. of over 120 class plays per month.
- Recipient of 2024 Core Four Award for One Best Team.
Exercise Specialist
Optum Workplace Well-being
06.2017 - 04.2019
- Work closely with management on all aspects of operation to successfully launch brand new fitness facility in 2017 and grow membership to 580 within first six months
- Maintain full personal training clientele and average ten training sessions per week with 55% of clients re-signing
- Delivered over 80 Smart Path assessments to members consisting of three stages: motivational interviewing and Functional Movement Screen individualized training plan, and follow-up
- Plan and lead weekly group fitness classes with members of all fitness levels in a safe, fun, motivating environment
- Retain average of 12 participants per class
- Lead exercise demonstrations, specialty group fitness classes, and lunch presentations on a variety of fitness topics
Assistant Manager/Interim General Manager
Optum Workplace Well-being
05.2016 - 12.2016
- Manage and oversee all operations for 14,000SqFt corporate fitness center
- Hire, supervise, coach, and review all staff members including Receptionists, Locker Room Attendants, Exercise Specialists, and Group Fitness instructors
- Coordinate staff schedule and secure additional coverage as needed
- Prepared and delivered Annual Business Review presentation for the client
- Respond promptly to all membership inquires and manage all aspects of membership including billing, cancellation requests, and membership holds
- Address all member concerns, complaints, and suggestions in a timely manner and work diligently to come to a resolution
- Hire and train personal trainers while overseeing the current personal training staff
- Host bi-weekly conference calls to coach and encourage trainers to meet their goals and to discuss best practices
- Audit group fitness instructors and provide appropriate feedback and suggestions
Exercise Specialist
Optum Workplace Well-being
11.2014 - 05.2016
- Design and manage group fitness program
- Monitor group fitness class attendance and make any necessary adjustments based on member feedback to ensure client and member satisfaction and achieve KPI completion
- Support group fitness staff, ensure group fitness program meet, and exceed Plus One and client standards
- Manage payroll for all group fitness instructors and personal trainers using Kronos
- Introduction to creating job requisitions, reviewing applicant resumes, and onboarding candidates using Taleo
- Implement a variety of wellness incentive programs that are engaging and motivating
- Prepare and deliver Lunch and Learn presentations and office stretch breaks to fitness center members, C-suite executives, and program participants on a variety of fitness and wellness topics
- Personal training and group fitness class instruction
Health Fitness Specialist
Health Fitness Corporation
10.2011 - 10.2014
- Assisting in the planning, organizing, promotion, and implementation of monthly fitness center events and quarterly incentive programs to members
- Planned and coordinated with all vendors and client to successfully execute LDAC Health and Wellness Fair for three consecutive years
- Group fitness class instruction and personal training
- Provide support, instruction, motivation, and guidance in a group setting as well as individually
- Executed successful launch of LDAC internship program
Education
Bachelor of Science - Exercise Physiology/Minor Nutrition Food Science
California State University, Chico
Chico, CACertification
ACE Certified Personal Trainer, since 2015
CPR/AED, Red Cross
MHFA Certified, since 2022
Timeline
General Manager
Optum Workplace Well-being
05.2019 - Current
Exercise Specialist
Optum Workplace Well-being
06.2017 - 04.2019
Assistant Manager/Interim General Manager
Optum Workplace Well-being
05.2016 - 12.2016
Exercise Specialist
Optum Workplace Well-being
11.2014 - 05.2016
Health Fitness Specialist
Health Fitness Corporation
10.2011 - 10.2014
Bachelor of Science - Exercise Physiology/Minor Nutrition Food Science
California State University, Chico
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