Katie Stephens
Summary
Proven track record in enhancing customer experiences and streamlining front-end operations at The Dog House, showcasing exceptional problem-solving and dealing in high stress situations. Excelled in roles requiring attention to detail and superior time management, achieving significant improvements in client satisfaction and operational efficiency. As well as putting in the effort to learn new skills and adhere to new processes that require me to be a quality employee.
Overview
7
7
years of professional experience
Work History
Pet Tech/Front Desk Receptionist/Overnighter
The Dog House, Dog Day Care and Boarding
04.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process and proper hand off protocol.
- Confirmed appointments, communicated with clients using a 24/7 portal, and updated client records.
- Organize and keep track of store inventory as well as going and getting supplies needed with company card.
- Resolved customer problems and complaints.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Care for 20-30 dogs at once keeping energy maintained, keeping rooms/yards clean, provide enrichment/mental stimulation throughout the day, and ensure all live beings (i.e. coworkers, dogs, myself) are safe and comfortable at all times.
- Work PM-AM overnight shifts taking care of 20+ dogs alone throughout the night, and entering in reports on behavior, feeding, medications, health/behavioral concerns, and client request.
- Take on managing roles when asked by Pack Leaders/ oversee the building when they go on break or changing shifts.
- Perform dog taxis with the company car to and from The Dog House and clients.
- Physically and emotionally equipped to handle and diffuse dog fights or aggressive reactions as well as give treatment if needed.
Night Shift Supervisor
Jiffy Treet
05.2022 - 08.2022
- Assisted in training new employees on policies, procedures, and best practices for their respective roles within the organization.
- Observed each team member to carry out duties and provided constructive criticism.
- Assigned each member of a 4-7 person team with specific daily tasks and closing responsibilities.
- Checked the entire store before close to ensure everything was prepped and cleaned for the AM shift.
- Closed registers and counted profit after closing and divvy up the tips equally among employees.
- Assisted customers with complaints, questions, and concerns.
Sales Associate
Tj Maxx Dept Store
05.2021 - 02.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked in the fitting rooms maintaining cleanliness after each was used, and returned items back to where they are located in store.
- Prepared merchandise for sales floor by pricing, tagging, and organizing where in the store it needs to be put to sell.
Food Service Worker
Jiffy Treet
05.2018 - 04.2021
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and organized kitchen, front, and back of house.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Worked up to a "black apron" which is a shift leader position/closing manger role.
- Greeted customers and answered inquiries regarding ingredients, pricing, quality, and gave informed opinions based on the customers wants.
Education
High School Diploma -
Edgewood High School
601 Edgewood Dr, Ellettsville, IN 06-2022
Skills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Problem-solving skills
- Office organization/cleanliness
- Filing
- Issue handling
Timeline
Pet Tech/Front Desk Receptionist/Overnighter
The Dog House, Dog Day Care and Boarding
04.2023 - Current
Night Shift Supervisor
Jiffy Treet
05.2022 - 08.2022
Sales Associate
Tj Maxx Dept Store
05.2021 - 02.2022
Food Service Worker
Jiffy Treet
05.2018 - 04.2021
High School Diploma -
Edgewood High School
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