Katie Stevens
Aragon ,GA
Summary
Proven track record at State Farm Insurance, enhancing underwriting efficiency and customer satisfaction through exceptional problem-solving and teamwork. Spearheaded training material development and streamlined processes, significantly contributing to departmental improvements. Demonstrated adaptability and effective communication, exceeding production goals and fostering continuous learning.
Overview
12
12
years of professional experience
Work History
Underwriting Service Assistant - Team Resource
State Farm Insurance
2019.02 - Current
- Assisted in the development of training materials to boost team performance and enhance knowledge of underwriting practices.
- Enhanced underwriting efficiency by streamlining workflow processes and procedures.
- Promoted a culture of continuous learning within the department by sharing best practices and participating in ongoing professional development opportunities.
- Collaborated with cross-functional teams to develop new underwriting guidelines and standards for consistent results.
- Proactively identified areas for process improvement within the underwriting department, contributing to a more efficient and cost-effective operation overall.
Underwriting Service Assistant
State Farm Insurance
2015.01 - 2019.02
- Demonstrated flexibility by adapting quickly to shifting priorities or urgent requests from leadership.
- Participated in regular meetings with upper management to review progress on key initiatives and discuss potential areas for improvement within the department.
- Organized workload efficiently using time management skills to meet or exceed productivity targets consistently.
- Processed policy changes promptly, resulting in increased customer satisfaction and retention rates.
- Volunteered to help with special projects of varying degrees of complexity.
Customer Service Account Representative
Andy Burris State Farm
2012.12 - 2015.02
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Developed a reputation among clients as a knowledgeable resource who is always willing to help find solutions.
- Exceeded monthly sales goals through proactive outreach and relationship-building efforts.
- Coordinated the successful resolution of escalated complaints through close collaboration with other departments.
- Achieved a high level of customer trust by consistently providing accurate information about products, services, and billing details.
Education
Associate of Arts - English
Georgia Highlands College
Rome, GA05.2010
Skills
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Organizational Skills
- Adaptability and Flexibility
- Self Motivation
- Effective Communication
- Relationship Building
- Task Prioritization
- Reliability
Timeline
Underwriting Service Assistant - Team Resource
State Farm Insurance
2019.02 - Current
Underwriting Service Assistant
State Farm Insurance
2015.01 - 2019.02
Customer Service Account Representative
Andy Burris State Farm
2012.12 - 2015.02
Associate of Arts - English
Georgia Highlands College
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