Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
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Katie Stewart

Huntersville,NC

Summary

Detail-oriented and driven professional with a background in leadership, customer service, and conflict resolution in fast-paced environments. Skilled in analyzing problems, resolving disputes, and maintaining professionalism under pressure. Recently earned a Bachelor of Science in Health Systems, providing foundational knowledge in insurance, systems operations, and regulatory compliance. Eager to leverage transferable skills in a Claims Adjuster Trainee role.

Overview

4
4
years of professional experience

Work History

Manager

Pinky’s Westside Grill
02.2022 - Current
  • Supervise daily operations, ensuring team efficiency and exceptional customer satisfaction.
  • Resolve customer and employee conflicts promptly and professionally.
  • Prepare reports, manage scheduling, and perform cash handling and financial reconciliation using Excel.
  • Monitor and manage inventory to support uninterrupted service.
  • Conduct performance reviews and coach team members for continued improvement.
  • Coordinate meetings and communicate expectations clearly across departments.
  • Consistently maintained operational excellence in a high-pressure, fast-paced environment.

Shift Manager

Primal Brewery
03.2021 - 07.2022
  • Managed cash handling procedures including tip outs and maintained accurate financial records using spreadsheets for tax reporting.
  • Oversaw employee and customer relations, resolving issues promptly and maintaining a positive work environment.
  • Assisted with managing both food and beverage inventory to ensure seamless operations and stock availability.

Education

Bachelor of Science - Health Systems Management

University of North Carolina At Charlotte
12.2023

Skills

  • Claims analysis and resolution
  • Customer & Client Communication
  • Conflict & Dispute Resolution
  • Documentation & Reporting
  • Regulatory Compliance Awareness
  • Attention to Detail & Accuracy
  • Time Management & Prioritization
  • Microsoft Excel, Word, Outlook
  • Google Sheets, Documents
  • Customer Service & Escalation Handling
  • Report Preparation & Documentation
  • Organizational & Workflow Optimization
  • Insurance Administration Fundamentals (from coursework)

Hobbies and Interests

Insurance Adjusting & Claims Processing, Healthcare & Risk Management Systems, Operational Efficiency & Workflow Design

Timeline

Manager

Pinky’s Westside Grill
02.2022 - Current

Shift Manager

Primal Brewery
03.2021 - 07.2022

Bachelor of Science - Health Systems Management

University of North Carolina At Charlotte

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