Katie Fowler
Wynne ,AR
Summary
•Experienced with customer service and transaction processing. Uses effective communication and problem-solving skills to address client needs. Track record of accuracy in cash handling and fostering positive customer interactions.
•Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures.
•Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.
•Dedicated Teaching Assistant focused on supporting faculty with classroom needs. Successful at maintaining clean and organized supplies, planning activities and leading field trips. Excellent tutor, record keeper, and multitasker.
•Experienced with healthcare procedures and patient assistance. Utilizes strong organizational skills to maintain efficient office operations and support patient care. Knowledge of medical terminology and clinical protocols ensures smooth coordination and effective patient communication.
Overview
5
5
years of professional experience
Work History
Bank Teller
First National Bank Of Eastern Arkansas
Wheatley, Ar
05.2023 - Current
- Processed customer transactions accurately and efficiently, ensuring adherence to bank policies.
- Assisted customers with account inquiries, providing timely and effective solutions.
- Maintained cash drawer accuracy, reconciling discrepancies promptly at end of shifts.
- Educated clients on banking products and services, enhancing customer engagement and satisfaction.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Audited fellow teller currency to contribute to dual-control procedures.
Medical Assistant
Baptist Health Clinic
Stuttgart, AR
01.2023 - 04.2023
- Assisted in patient intake processes and maintained accurate electronic health records.
- Supported clinical staff with routine procedures, ensuring adherence to safety standards.
- Coordinated patient appointments, optimizing schedules for maximum efficiency.
- Monitored inventory levels of medical supplies and ensured timely restocking.
- Conducted preliminary assessments, gathering vital signs and medical histories for physician review.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
Dental Assistant
Wayne Cook DDS
Marion, AR
01.2022 - 03.2022
- Assisted in patient intake and documentation for efficient appointment management
- Prepared treatment rooms and sterilized instruments to maintain safety standards
- Supported dental procedures by providing necessary instruments and materials to the dentist
- Educated patients on oral hygiene practices for improved health outcomes
- Managed scheduling and follow-up appointments to enhance patient flow
- Implemented inventory control measures for dental supplies to reduce waste
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Sterilized rooms and prepped equipment and instruments for Number procedures daily.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Maintained dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
- Took dental images following strict patient protection rules, applying lead aprons.
- Prepared patient x-rays and images for dentist review.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Childcare Assistant Teacher
Calvary Christian School
Forrest City, AR
05.2021 - 11.2021
- Assisted in daily classroom activities, fostering a supportive learning environment for children.
- Collaborated with lead teacher to implement curriculum and engage students in educational play.
- Monitored child behavior, ensuring safety and adherence to school policies during activities.
- Provided individualized support to children, adapting learning approaches to meet diverse needs.
- Facilitated communication between parents and staff regarding student development and progress.
- Organized classroom materials and resources, enhancing overall efficiency in lesson preparation.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
- Contributed to a safe and nurturing environment by closely monitoring children during indoor and outdoor playtime sessions.
- Facilitated smooth transitions during daily routines by providing clear instructions and encouragement, helping children build confidence in their ability to navigate new experiences.
- Applied play-based strategies to provide diverse approaches to learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted healthy habits among children by incorporating physical activity into daily routines and providing guidance on proper nutrition choices during meal times.
- Maintained accurate records of student progress and behavior, allowing for timely interventions when necessary.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
- Actively encouraged children to develop their communication, problem-solving and social skills.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Taught hand washing and proper use of utensils to promote good hygiene and etiquette habits.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Gathered materials and resources to prepare for lessons and activities.
- Assisted in preparation of meals and snacks to provide children with proper nutrition.
- Monitored classroom to verify safe and secure environment.
- Organized and supervised large and small group activities.
- Established positive relationships with students and families.
- Modeled positive behavior and communication skills for students.
- Incorporated music, art and literature into curriculum.
- Created safe and nurturing learning environment for preschoolers.
- Utilized creative teaching strategies to engage students in classroom.
- Guided students to develop social, emotional and physical skills.
Education
Phlebotomist Technician - Phlebotomy
Phlebotomist Training
Little Rock, AR10.2025
Dental Assistant - Dental
Accelerated Dental Assistance Program
Jonesboro, Ar 09.2024
Basics
EACC
Forest City, Ar08.2020
High School Diploma -
Lee Academy
Marianna, AR05.2020
Skills
- Attention to detail
- Professionalism and courtesy
- Money handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and empathy
- Transaction processing
- Listening and comprehension
- Relationship building
- Data entry efficiency
- Sales and Cross-selling
- Decision-making
- Customer needs assessment
- Regulatory compliance
- Balance transfers
- Revenue growth
- Currency packaging
- Customer relationship management
- Data inputting
- Money transfer systems
- Asset management
- Problem-solving
- Time management
- Multitasking and organization
- Clear communication
- Team collaboration
- Phone etiquette
- Conflict resolution
- Risk management
- Confidentiality awareness
- Trustworthiness and integrity
- Strong work ethic
- Excellent time management skills
- Cash handling and management
- Customer relationship building
- Approachable
- Positive
- Exceptional customer service
- Friendly
- Cheerful
- Rapid data entry skills
- Business development
- Financial record keeping
Timeline
Bank Teller
First National Bank Of Eastern Arkansas
05.2023 - Current
Medical Assistant
Baptist Health Clinic
01.2023 - 04.2023
Dental Assistant
Wayne Cook DDS
01.2022 - 03.2022
Childcare Assistant Teacher
Calvary Christian School
05.2021 - 11.2021
Phlebotomist Technician - Phlebotomy
Phlebotomist Training
Dental Assistant - Dental
Accelerated Dental Assistance Program
Basics
EACC
High School Diploma -
Lee Academy