Katie Strand
Cleveland,OH
Summary
Driven to excel in client engagement and project management, I leveraged my expertise at Society of Manufacturing Engineers to enhance client satisfaction and drive business growth. Skilled in customer retention and advocacy, I spearheaded innovative strategies, significantly improving service delivery and operational efficiency. My approach combines strong client relationship management with a commitment to continuous improvement and quality standards.
Overview
22
22
years of professional experience
Work History
Client Success Manager
Society of Manufacturing Engineers
10.2007 - Current
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Streamlined communication between clients and internal teams for smoother project execution.
- Collaborated with cross-functional teams to develop innovative, client-centric strategies and drive business growth.
- Enhanced client satisfaction by proactively addressing concerns and providing tailored solutions.
- Tailored customer relationships by determining expected needs and finding correct solutions.
Production Control and Quality Coordinator
PMC Lonestar
01.2003 - 10.2007
- Collaborated with cross-functional teams to improve overall product performance and customer satisfaction rates.
- Managed customer complaints efficiently, resolving issues promptly while minimizing negative impact on business operations.
- Coordinated with team leads and general manager to schedule work to keep the machines running and meet customer expectations.
- Developed a culture of continuous improvement within the organization by encouraging team members to identify opportunities for enhancement and facilitating their efforts to implement those changes.
- Analyzed data trends to identify opportunities for process improvements, leading to a more efficient workflow and higher quality output.
- Assisted with quality control audits.
- Conducted regular audits to maintain adherence to ISO 17025 and A2LA standards and regulations.
Education
No Degree - Business
Bowling Green State University
Bowling Green, OHSkills
- Client Engagement
- Project Management
- Customer Retention
- Customer Advocacy
- Customer service and support
- Staff Training
- Training Oversight
- Growth Strategies
- Deadline-oriented
- Client Relationship Management
- Upselling strategies
Timeline
Client Success Manager
Society of Manufacturing Engineers
10.2007 - Current
Production Control and Quality Coordinator
PMC Lonestar
01.2003 - 10.2007
No Degree - Business
Bowling Green State University
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