Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katie Strasser

Kennewick,WA

Summary

Experienced with team leadership, customer service, and operational management. Utilizes strategic planning and communication to enhance experiences and team efficiency. Track record of maintaining high standards in fast-paced environments and fostering positive guest interactions.

Overview

12
12
years of professional experience

Work History

Dining Room Manager

Anthony's Restaurant
11.2024 - Current
  • Manage daily operations of the dining room
  • Balance employee books
  • Manage staff schedules and maintain adequate coverage for all shifts.
  • Inventory control
  • Credential tracking

Assistant Beverage Manager

Wildhorse Resort & Casino
06.2023 - 07.2024
  • Develop, coordinate, and enforce systems, policies, procedures, and productivity standards.
  • Resolve conflicts or complaints from customers and employees.
  • Payroll
  • Inventory control
  • Manage the maintenance and repair of beverage equipment
  • Analyze employee time and attendance data and quickly identify discrepant information

Medical Assistant

Chi St. Anthony Hospital
05.2022 - 06.2023
  • Verify patient information
  • Measure and record vital signs into patient charts
  • Assist in the examination and treatment of patients under the direct supervision of a physician.
  • Type routine correspondence and reports from dictation and or handwritten copy.
  • Answer telephones, screen callers, and relay messages.
  • Collect specimen samples from patients and prepare them for laboratory analysis.
  • Prepare patient exam rooms, ensuring needed products are available

Financial Services Representative

FCCU
10.2021 - 05.2022
  • Provide customer service, address inquiries, resolve issues, and build rapport with clients
  • Handle various banking transactions such as deposits, withdrawals, transfers, and loan applications
  • Loan risk analysis

Restaurant Manager

Wildhorse Resort & Casino
06.2019 - 07.2021
  • Perform various financial activities such as cash handling, deposit preparation, and payroll.
  • Resolve customer complaints regarding service and food.
  • Perform personnel actions such as hiring and firing staff, providing employee orientation and training
  • Create work schedules and organize employee time sheets.
  • Schedule and planning of large parties
  • Maintain accurate inventory of restaurant goods.

Restaurant Shift Manager

Wildhorse Resort & Casino
11.2013 - 06.2019
  • Served a high volume of tables at once and simultaneously supervised staff.
  • Demonstrated excellent communication skills in resolving complaints.
  • Handled food safely, kept spaces clean to protect customers from foodborne illness, and maintained proper sanitation.
  • Trained new hires on customer service protocols, drink recipes, and restaurant flow.

Education

Certificate - Medical Assisting

Walla Walla Community College
06.2023

Associate's degree - undefined

Walla Walla Community College
06.2012

Skills

Team management

  • Inventory control
  • Data Entry
  • Scheduling
  • Guest relations
  • Calendar management
  • Recruitment and hiring
  • Documentation and recordkeeping

Timeline

Dining Room Manager

Anthony's Restaurant
11.2024 - Current

Assistant Beverage Manager

Wildhorse Resort & Casino
06.2023 - 07.2024

Medical Assistant

Chi St. Anthony Hospital
05.2022 - 06.2023

Financial Services Representative

FCCU
10.2021 - 05.2022

Restaurant Manager

Wildhorse Resort & Casino
06.2019 - 07.2021

Restaurant Shift Manager

Wildhorse Resort & Casino
11.2013 - 06.2019

Associate's degree - undefined

Walla Walla Community College

Certificate - Medical Assisting

Walla Walla Community College

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