Katie Struzick

Executive Leadership & Operations

• Directed day-to-day operations of a fine dining restaurant, ensuring exceptional service, refined guest experiences, and adherence to brand standards
• Led and mentored management, service, culinary, and support teams in a high-expectation, white-tablecloth environment
• Established and maintained service standards aligned with luxury dining and hospitality excellence
• Oversaw floor presence during peak service and private events to ensure flawless execution

Guest Experience & Event Management

• Planned, coordinated, and executed private dining events, weddings, corporate functions, and special occasions
• Served as primary client liaison from initial inquiry through event completion
• Customized menus, wine pairings, décor, and service flow to meet client specifications
• Ensured seamless coordination between front-of-house, kitchen, bar, and external vendors
• Delivered personalized, high-touch guest service to VIPs and repeat clientele

Financial & Business Management

• Managed P&L, budgeting, and financial forecasting for restaurant and event revenue
• Controlled food, beverage, and labor costs while maintaining premium quality standards
• Negotiated event contracts, pricing, minimums, and deposits
• Increased revenue through private dining sales, seasonal promotions, and upselling strategies

Staffing, Training & Service Excellence

• Recruited, trained, and retained experienced fine dining service professionals
• Developed advanced service training programs covering wine knowledge, tableside service, and etiquette
• Created staffing plans for both regular service and large-scale events
• Conducted performance evaluations and ongoing coaching to elevate service consistency

Wine, Beverage & Culinary Collaboration

• Collaborated with Executive Chef and Sommelier on menu development, tastings, and pairings