Summary
Overview
Work History
Education
Skills
Timeline
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Katie Sullivan

Omaha,NE

Summary

Proven leader in corporate sales training at Agemark, adept in course design and coaching. Excelled in elevating sales performance through customized training and effective use of performance metrics. Successfully developed a sales-oriented culture, enhancing team capabilities and achieving significant improvements in sales goals. Skilled in adaptive learning and mentoring, fostering professional growth and operational excellence.

Overview

10
10
years of professional experience

Work History

Corporate Sales Training Manager

Agemark
09.2023 - Current
  • Developed and implemented sales training programs for new Executive Directors and Senior Living Consultants .
  • Onboard, train and mentor new sales team members to facilitate uniformed sales culture performance.
  • Trained sales team members on use of Sherpa CRM system to enable documentation of customer interaction.
  • Developed learning material, such as, videos, handouts and templates for training tools.
  • Created and maintained documentation of all sales training activities including completion, evaluation, and ongoing sales support
  • Organized and facilitated virtual trainings for remote non-sales team members to improve sales culture knowledge.
  • Conduct weekly and monthly sales meetings to review progress toward sales goals, and emerging opportunities.
  • Provide on-site sales support for communities with vacant sales positions.


Lead Call Center Associate

Agemark
05.2020 - 09.2023
  • Oversee daily operations of call center associate.
  • Led weekly team meetings to update on goals and discuss improvement.
  • Mentored call center associate and manages community relationships.
  • Led on and off site tours for customers across multiple time zones.
  • Prepared and evaluated CRM reports to identify problems and work with communities on areas of improvement.
  • Provided on site support in communities for vacant sales team.

Call Center Associate

Agemark
03.2019 - 05.2020
  • Collaborated with corporate sales team to develop a Call Center to provide additional sales support to communities.
  • Developed Call Center process for new inquires, and follow-ups.
  • Engaged in calls, text and emails with inquired to understand situation, provide information, and answer questions.
  • Answered, screened and processed high volume of calls daily to ensure support for each community.
  • Met or exceeded call speed, benchmarks, and monthly goals on a consistent basis.

Medication Aide

Agemark
08.2014 - 03.2019
  • Encouraged residents to participate in safe physical activity to help boost mood and improve overall wellness.
  • Administered medications to residents and remained vigilant for negative side effects.
  • Provided residents with assistance in completing daily tasks, reducing daily burden on family members.
  • Interacted kindly with residents and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.

Education

Bachelor of Science - Gerontology

University of Nebraska At Omaha
Omaha, NE
12.2018

Skills

  • Senior living industry knowledge
  • New Employee Training
  • Relationship Building
  • Active Listening
  • Team Collaboration
  • Reliability
  • Customer Service
  • Adaptability
  • Time management abilities
  • Professionalism

Timeline

Corporate Sales Training Manager

Agemark
09.2023 - Current

Lead Call Center Associate

Agemark
05.2020 - 09.2023

Call Center Associate

Agemark
03.2019 - 05.2020

Medication Aide

Agemark
08.2014 - 03.2019

Bachelor of Science - Gerontology

University of Nebraska At Omaha

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Katie Sullivan