Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Katie Swanson

Leavenworth,WA

Summary

Results-driven professional with a proven track record in social impact program administration, talent acquisition, loss prevention and risk. Experienced in managing teams, employee resource groups, and executing impactful social programs. Seeking a challenging position to leverage my skills in program management, employee engagement, and risk.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Social Impact Program Administrator

MOD Pizza
02.2023 - 12.2023
  • Manage MOD's emergency relief fund (The Bridge Fund) in all aspects, including tracking, applicant communication, leading the decision-making committee, recruiting new committee members, and reporting grants to the Payroll team.
  • Work to continuously improve The Bridge Fund program and processes for enhanced efficiency, effectiveness, and communication of benefits.
  • Manage and support the MOD Squad Resource Group through thought partnership, connecting them to resources and business partners, overseeing charter and objectives including: Nursing Squad, DEI observations and communication and Beekeeper SRG page.
  • Support, manage, and execute various impact programs, events, and activities, including events with MOD's social impact partners, Cause/Squad Cakes, Spreading MODness, Meeting of the MODs, strategic partner hiring events, etc.

Talent Acquisition / Social Impact Program Special

MOD Pizza
01.2022 - 02.2023
  • Manage MOD's emergency relief fund (The Bridge Fund) in all aspects, including tracking applicant intake, communication, leading the decision-making committee, recruiting new committee members, and reporting grants.
  • Manage recruiting programs, including the Squad referral program, Text to apply program, and national hiring events.
  • Assist in sourcing for hard-to-fill markets.

Talent Acquisition Coordinator

MOD Pizza
01.2021 - 01.2022
  • Implement and coordinate recruitment strategies to target top talent with hiring managers and recruiters.
  • Source and screen resumes to identify qualified candidates
  • Coordinate and schedule interviews with hiring managers, interview panelists and candidates.
  • Maintain applicant tracking systems and ensure compliance with all legal and regulatory requirements for hiring.
  • Support hiring in in new stores and hard to fill markets
  • Identifying opportunities for improving candidate experience and operational efficiencies

Photographer / Owner

Tellach Photography
01.2009 - 01.2020
  • Built a successful photography business providing promotional photography for various clients.
  • Featured in solo and group exhibitions, invited as a guest photography expert for a local news program, and published in newspapers across multiple states.
  • Photography was displayed in several local art galleries

District Loss Prevention / Customer Service Manage

Neiman Marcus
01.2007 - 02.2009
  • Managed Loss Prevention and Customer Service for both mainline and outlet locations.
  • Recruited, hired, trained, and managed a team of 6 people.
  • Oversaw physical inventory integrity, crisis response, and customer service-related issues.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Directed crisis response for demonstrations, civil unrest and organized retail crime.
  • Conducted Internal investigations, interviews, and resolutions for internal loss, policy and procedure violations, workers compensation and unemployment claims including collaboration with 3rd parties, legal counsel.
  • Conducted training and education on policy/procedure and best practices relating to customer care, Loss Prevention, inventory management, safety and risk mitigation.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Loss Prevention Program Manager

Golf Galaxy
01.2005 - 01.2007
  • Managed the loss prevention program and assisted in risk management for Golf Galaxy’s appx. 100 locations until they were sold to Dick’s Sporting Goods in 2007.
  • Conducted Internal investigations, interviews, and resolutions for internal loss, policy and procedure violations, workers compensation and unemployment claims including collaboration with 3rd parties, legal counsel.
  • Worked with many corporate business partners to prepare for an IPO.
  • Conducted training and education on policy/procedure and best practices relating to customer care, Loss Prevention, inventory management, safety and risk mitigation

Education

High School Diploma -

North Branch High School
North Branch, MN
05.1999

Skills

  • Creativity
  • Leadership
  • Organization
  • Problem solving
  • Customer Service
  • Resource Coordination
  • Decision Making
  • Program Management
  • Emergency Relief Fund Administration
  • Loss Prevention and Risk Management
  • Community Partnerships
  • Communication and Leadership

Certification

Wicklander-Zulawski Interview and Interrogation Certification

Timeline

Social Impact Program Administrator

MOD Pizza
02.2023 - 12.2023

Talent Acquisition / Social Impact Program Special

MOD Pizza
01.2022 - 02.2023

Talent Acquisition Coordinator

MOD Pizza
01.2021 - 01.2022

Photographer / Owner

Tellach Photography
01.2009 - 01.2020

District Loss Prevention / Customer Service Manage

Neiman Marcus
01.2007 - 02.2009

Loss Prevention Program Manager

Golf Galaxy
01.2005 - 01.2007

High School Diploma -

North Branch High School
Katie Swanson