Katie Swirsky
DeLand,FL
Summary
Hard-working leader and problem-solver dedicated to fostering a positive experience for all. Skilled in cash handling, decision-making, and maintaining high service standards. Experience in being a shift leader/manager for front of house duties involving handling customer issues, training employees, and managing team productivity.
Overview
1
1
year of professional experience
Work History
Shift Manager
Ellie Lous Brews & BBQ
03.2024 - 07.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Counted drawers and safe, closed checks, tracked labor and sales, completed end of day reports, closed and opened front of restaurant, managed and in charge of team members.
- Trained new employees on front of house procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Front of House Employee
Ellie Lous Brews & BBQ
05.2023 - 03.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Built good relationships with other employees/management and was able to get promoted further on as they saw my hard work and determination.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Supported back of house staff by relaying guest feedback and coordinating special requests or dietary restrictions.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
Education
High School Diploma -
Orange County Virtual School
Winter Garden, FL05.2024
Associate of Science - Photography
Daytona State College
Daytona Beach, FL05.2026
Skills
- Cash Handling
- Decision-Making
- Customer service focus
- Employee Training
- Opening and closing procedures
- Handling Customer Complaints
Timeline
Shift Manager
Ellie Lous Brews & BBQ
03.2024 - 07.2024
Front of House Employee
Ellie Lous Brews & BBQ
05.2023 - 03.2024
High School Diploma -
Orange County Virtual School
Associate of Science - Photography
Daytona State College
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