Experienced office manager and administration professional adept at overseeing essential functions in diverse business environments. Analytical problem-solver focused on optimizing productivity, efficiency. Highly organized with a talent for prioritizing tasks and meeting deadlines.
Overview
12
12
years of professional experience
Work History
Office Manager/Bookkeeper
PACIFIC PLUMBING & ROOTER INC
08.2019 - Current
Streamlined workflow by implementing effective office procedures and company-wide strategies
Established and updated procedural protocols to ensure seamless daily operations
Provided training to new hires on office policies and procedures
Supervised staff members, organized schedules and delegated tasks
Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement
Resolved customer inquiries in a timely manner while maintaining positive relationships with clients
Maintained impeccable office organization to support efficiency, professionalism and performance objectives
Reviewed files and records to obtain information and respond to requests
Organized company events, including holiday parties and team building activities
Processed payroll accurately ensuring all employees were paid on time
Managed payroll and quarterly tax payments
Tracked invoices and payments to ensure accuracy of accounts receivable and payable information
Ensured compliance with applicable laws regarding employment practices
Front Office Manager
BETTER BODY & PAINT
07.2015 - 12.2017
Provided leadership to ensure that all Front Office team members are delivering excellent customer service
Maintained accurate records of financial transactions such as cashiering activities, credit card charges
Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times
Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed
Front Office Manager
CE MILLER AUTO BODY
09.2012 - 06.2015
Managed daily front office operations, including guest greetings and phone/email response
Monitored front desk operations on a regular basis to identify areas for improvement or corrective action
Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed
Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
Education
Cosmetology Degree - Hair Nails and Esthetics
Springfield College of Beauty
06.2010
High School Diploma - undefined
SPRINGFIELD HIGH SCHOOL
Springfield, OR
06.2006
Skills
Office Operations, Office Management
Accounts Payable, Accounts Receivable
QuickBooks, Bookkeeping, Payroll Processing
Human Resources
Meeting planning
Policy Implementation
Timeline
Office Manager/Bookkeeper
PACIFIC PLUMBING & ROOTER INC
08.2019 - Current
Front Office Manager
BETTER BODY & PAINT
07.2015 - 12.2017
Front Office Manager
CE MILLER AUTO BODY
09.2012 - 06.2015
High School Diploma - undefined
SPRINGFIELD HIGH SCHOOL
Cosmetology Degree - Hair Nails and Esthetics
Springfield College of Beauty
Similar Profiles
Robertt GillisRobertt Gillis
Service Plumber at Budget Rooter Plumbing PlumbingService Plumber at Budget Rooter Plumbing Plumbing