Katie Taylor
Henrico,VA
Summary
High performing, goal oriented, and customer-focused professional with extensive experience guiding operations, administration and client relationship management initiatives. Proven history of success developing and implementing key process improvements to enhance customer service, marketing and operational processes, resulting in functional efficiency and increased profits. Pursuing a new long term management role where hard work and dedication will be highly valued.
Overview
22
22
years of professional experience
Work History
Community Manager
CPVA Management/ Landmark Property Services
Richmond, VA
01.2023 - Current
- Independently manage the daily operations and management functions of multiple Homeowner and Condominium Associations
- Address and resolve resident complaints in a timely and effective fashion
- Enforce compliance with community regulations and guidelines for each community
- Ensure consistent maintenance and overall functionality for each community
- Develop, review and submit property operating and capital budgets
- Prepare and present month end/quarterly financial and management reports
- Secure community services, including pool and fitness facility maintenance, landscaping and waste removal
- Meet onsite with Board members, owners and contractors to address and resolve issues
Office Manager
MowHawks LLC
Richmond, VA
03.2020 - 01.2023
- Responded to customer inquiries via phone or email in a professional manner.
- Monitored inventory levels and placed orders when needed.
- Administered payroll and maintained proper documentation of employee personnel.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Coded and entered daily invoices with in-house accounting software.
Senior Property Manager
Thalhimer
Henrico, VA
06.2019 - 12.2020
- Oversee daily operations and administration of 19 properties consisting of residential and commercial buildings
- Cultivate working relationships with owners, independent contractors and vendors regarding operations and maintenance of properties
- Maintain high occupancy rate for all properties on a monthly basis
- Manage and train staff of leasing managers and service team in a high volume office building while effectively building a positive team environment
- Oversee large projects including building roof replacements, new construction of units and rebuild of interior building from water damage
- Prepared and submitted yearly budgets for each property for owners review and approval
- Prepare and submit monthly financial reports for each property for owners review
- Perform all financial transactions such as check request, bank deposits and transfers, purchase orders and journal entries
- All hiring of staff and contractors
Community Association Manager
Community Group
Richmond, VA
09.2018 - 06.2019
- Independently managed the daily operations and management functions of multiple Homeowner and Condominium Associations
- Addressed and resolved resident complaints in a timely and effective fashion
- Enforced compliance with community regulations and guidelines for each community
- Ensured consistent maintenance and overall functionality for each community
- Developed, reviewed and submitted property operating and capital budgets
- Prepared and presented month end/quarterly financial and management reports
- Secured community services, including pool and fitness facility maintenance, landscaping and waste removal
- Met onsite with Board members, owners and contractors to address and resolve issues
Community Associations Manager
United Property Associates
Richmond, VA
10.2016 - 09.2018
- Managed multiple new construction communities Homeowner and Condominium Associations
- Worked closely with Community Developers to ensure consistent communication between the Board of Directors and Homeowners during development stages
- Reviewed and submitted all request for Architectural Modifications to Homeowners properties
- Prepared and submitted monthly/quarterly financial and management reports to the Board of Directors
- Prepared and submitted yearly budget and capital expenditures to the Board of Directors for approval
- Enforced compliance with community regulations and guidelines
- Addressed and quickly resolved Homeowner/Developer complaints with speedy and knowledgeable support
Property Manager
General Services Corporation
Richmond, VA
06.2003 - 05.2013
- Oversaw operations and administration for a 300 unit residential property
- Introduced prospective tenants to types of units available and perform tours of property
- Provided excellent customer service to both applicants ans residents to maintain resident retention and meet daily occupancy goals
- Trained and guided leasing and maintenance staff while maintaining a positive team environment
- Prepared and submitted yearly operating budget for Regional Manager and owner approval
- Maintained high occupancy percentages consistently
- Trained new Leasing Consultants and Property Managers for different properties within General Services Corporation
- Developed monthly marketing programs for my property as well as others within the company
- Oversee contractors on large projects for construction on buildings and parking lots
Skills
- Leadership & Teamwork
- Relationship Management
- Multitasking
- Customer Service & Satisfaction
- Time Management
- Problem & Conflict Resolution
- Client & Vendor Relations
- Strategic Planning
- Contract Negotiations
Timeline
Community Manager
CPVA Management/ Landmark Property Services
01.2023 - Current
Office Manager
MowHawks LLC
03.2020 - 01.2023
Senior Property Manager
Thalhimer
06.2019 - 12.2020
Community Association Manager
Community Group
09.2018 - 06.2019
Community Associations Manager
United Property Associates
10.2016 - 09.2018
Property Manager
General Services Corporation
06.2003 - 05.2013
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