Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Katie Taylor

Spotsylvania,VA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

11
11
years of professional experience
2017
2017
years of post-secondary education

Work History

Customer Service Representative

Taylor Treasures
Spotsylvania, VA
12.2020 - 07.2025
  • Assisted customers with inquiries and product information through multiple communication channels.
  • Resolved customer complaints efficiently while maintaining a positive service experience.
  • Processed orders and returns accurately using the company's internal systems.
  • Maintained detailed records of customer interactions in the database for future reference.
  • Collaborated with team members to improve service delivery and streamline processes.
  • Trained new staff on customer service protocols and system navigation techniques.
  • Provided feedback to management on common customer issues and service improvements.
  • Answered customer inquiries and provided accurate information regarding products and services.

Call Center Representative

PURVIS
Spotsylvania, VA
11.2015 - 12.2019
  • Assisted customers with inquiries and resolved issues efficiently.
  • Managed high call volumes while maintaining quality service standards.
  • Documented customer interactions accurately in the database system.

Customer Service Manager

Walmart
Spotsylvania
05.2014 - 11.2015
  • Supervised customer service team to enhance service delivery standards.
  • Trained staff on effective communication and problem-solving techniques.
  • Implemented feedback processes to improve customer satisfaction levels.

Education

Stafford Senior Highschool
Fredericksburg, VA

Skills

  • Customer support
  • Order processing
  • CRM software
  • Conflict resolution
  • Data entry
  • Service improvement
  • Team collaboration
  • Feedback implementation
  • Account management
  • Communication skills
  • Problem solving
  • Active listening
  • Time management
  • Staff training
  • Relationship building
  • Product knowledge
  • Call triaging
  • Decision-making
  • Strong teamwork
  • Payment processing
  • Staff education and training
  • Executive management support
  • Customer service
  • Product promotion
  • POS systems expert
  • Opening and closing accounts
  • Document control
  • Microsoft Office Suite
  • System implementation
  • Calm demeanor
  • Sales closing
  • Customer relationship management (CRM)
  • Call center experience

Timeline

Customer Service Representative

Taylor Treasures
12.2020 - 07.2025

Call Center Representative

PURVIS
11.2015 - 12.2019

Customer Service Manager

Walmart
05.2014 - 11.2015

Stafford Senior Highschool

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Katie Taylor