Katie Teel
Fredericksburg,VA
Summary
A strong leader, with a warm yet passionate demeanor. With 15 years of extensive experience in business and customer service, I continue to purposefully set higher goal in my professional career. Customer-oriented Regional Manager focused on increasing revenues and expanding margin. Serviced-focused and dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader, with sound judgment, good planning abilities and interpersonal communication strengths and adaptive to any area of focus and work.
Overview
14
14
years of professional experience
Work History
General Manager
Country Club
Reston, VA
01.2020 - Current
- Responsible for all day-to-day operations of Golf Course Management, Food & Beverage, Membership, Catering, Tennis and Accounting
- Monitoring and setting COGs, Budgets and setting key KPI indicators to monitor the flow of business and Revenue.
- Successfully guiding all team members through challenging economic times, by finding ways to reduce expenses without reducing services to the members
- Cultivating new, and Covid-appropriate events to recruit new members
- Work closely with Board of Advisors, Women’s Golf Association and Men’s Golf Association, to create short- and long-term goals
- Attend Club events as well as making personal visits to member owned businesses to ensure strong relationships with existing members
- Handling in all financial decisions and all financial reporting
- Responsible for any Club issues for all of our 650 standing members
- Direct reporting of financial standings, issues and future planning’s from all 5 department directors
- Conduct quarterly performance reviews of department directors, designed to expand on each managers potential growth
- Personally take time with each department head to understand each person’s needs, to help them perform their job purposefully as well as situationally.
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning
- Identified trends in customer marketplaces to develop valuable solutions
Regional Operations Manager
Supercuts
Exton, PA
01.2009 - 01.2020
- Supervised all operational duties for 19 independently franchised Supercut hair salons.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Traveled to over 19 locations per week to manage each store and perform reviews of individual managers and employees.
- Responsible for recruiting, hiring and training all salon managers on efficient salon services.
- Worked on the salon floor-side by side while leading and training by example.
- Responsible for all product knowledge training classes.
- Monitored all KPI / Metrics to ensure growth and efficient guest satisfaction.
- Held monthly, as well as weekly meetings to set proper goals and enhance new experiences each week. Thus continuing the growth of each salon.
- Recruitment in Beauty Schools.
- Coaching in the moment.
- Building relationships with all staff to have a leading by relationship power attitude, rather than a position of power leadership style. Although used when needed.
- Taught tips and tricks to enhance the listening experience between guest and stylist.
- Have extensive certificates for specialist in all colors, cutting expertise, as well as chemical services.
Education
B.S - Business Management
Western Govenors University
Pennsylvania 02.2021
Cosmetology - Cosmetology
Empire Beauty School
Exton PA08.2008
High School Diploma -
Coatesville Area High School
Coatesville PA08.2007
Skills
- Hiring and Onboarding
- Business Leadership
- Problem Anticipation and Resolution
- Sales Tracking
- Human Resources Oversight
- Administrative Management
- Program Optimization
- Management Training
- Sales Promotion
- Operating Budget
- Operational Efficiency
- Employee Recruiting
- Cleanliness and Sanitation
- Policy Development and Enforcement
- Verbal and Written Communication
- Recruitment and Selection
- Business Management and Development
- Disciplinary Action
- Scheduling and Coordinating
- Administration and Reporting
- Team-Building Exercises
- Consistently meet goals
- Staff training/development
- Budget administration
- Recruitment
- Food preparation and safety
- Efficient multi-tasker
- Verbal and written communication
- Deadline-oriented
- Employee scheduling
Timeline
General Manager
Country Club
01.2020 - Current
Regional Operations Manager
Supercuts
01.2009 - 01.2020
B.S - Business Management
Western Govenors University
Cosmetology - Cosmetology
Empire Beauty School
High School Diploma -
Coatesville Area High School
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